Store Manager

Overview:

Tierra Mia Coffee Company is seeking a highly motivated and energetic professional for the position of Store Manager to oversee all aspects of our Oakland café. The ideal candidate is a proven leader with at least one year of management experience in a retail company. We seek an individual who is excited to represent our high quality coffee, and the authentic and warm environment that make each Tierra Mia Coffee café a special place. The role will be a full-time salaried position with a compensation package that is competitive with similar positions in the area and reflects the experience of the selected candidate. The Store Manager will be responsible for the overall retail experience including: managing supervisors and baristas, hiring and training of baristas, high quality drink execution, customer service, cash handling, and store maintenance. The Store Manager will report to a Tierra Mia Coffee District Manager.

Time Commitment: Full-time, including some weekends.

Compensation: Base pay, performance-based bonus, and benefits competitive with local industry standards.

Duties/Responsibilities:

• Create and offer some of the highest quality coffee beverages in the industry.
• Lead, train, and inspire supervisors and baristas to provide an exceptional customer experience.
• Provide genuine customer service, drink execution and point of sale training.
• Ensure operational efficiency while maintaining a welcoming environment at the café.
• Manage high quality drink execution and product comprehension at each store.
• Implement staff development program for new hires.
• Hire, develop, motivate, and promote baristas, certified baristas and supervisors.
• Lead bi-annual review of supervisors and certified baristas.
• Increase overall financial performance of the café through sales growth resulting from proper drink execution and strong customer service.
• Purchase all inventory for the store including regular product and supplies.
• Ensure that the café and equipment are maintained to allow artisan coffee drinks to be crafted in a clean and safe environment.
• Manage positive relationships with vendors.
• Communicate regularly with the District Manager and the Chief Operating Officer regarding sales, staffing, employee performance, and overall operational efficiency.
• Review and maintain payroll and disciplinary records for the store.
• Ensure an understanding of, and adherence to, standards of conduct and workplace guidelines.

Skills/Experience:

• At least one year of experience managing a retail store in a multi-unit retail company.
• Love for coffee and interest in craft coffee beverages.
• Confident and professional leader who exhibits enthusiasm and displays a determined work ethic.
• Ability to inspire and motivate a team of dedicated employees with a positive attitude.
• Exceptional interpersonal skills and poise working in a team environment.
• Strong verbal and written communication skills.
• Commitment to genuine, warm customer service and experience teaching customer service skills.
• Thrive in a fast-paced environment.
• Interest in joining a growing team and contributing to the growth of a premier coffee company.