Store Manager

Role Summary

The Store Incharge is responsible for the day-to-day running of the store ensuring smooth operations, driving sales, maintaining stock and merchandising standards, managing store staff, and delivering a consistent customer experience in line with company policy.

Key Responsibilities

Store Operations

• Open and close the store as per SOP, ensuring cash, security, and safety protocols are followed
• Ensure the store is clean, well-stocked, and merchandised as per plan-o-gram
• Monitor daily sales targets and take corrective action to close gaps
• Handle billing accuracy, cash reconciliation, and daily sales reporting to the Area Manager

Inventory & Stock Management

• Conduct stock indenting and ensure timely replenishment to avoid out-of-stocks
• Monitor stock ageing, minimize shrinkage/pilferage, and conduct periodic stock audits
• Coordinate with the supply chain/warehouse team for deliveries and returns
• Ensure proper storage, FIFO practice, and handling of perishables

Staff Management

• Supervise, roster, and manage attendance of store staff (cashiers, helpers, security)
• Train new joiners on billing systems, customer service, and store SOPs
• Address staff grievances and escalate HR matters as needed
• Conduct daily briefings on targets, promotions, and priorities

Customer Experience

• Ensure high standards of customer service and resolve complaints at store level
• Drive footfall-to-billing conversion through in-store engagement
• Implement promotional campaigns, private-label pushes, and local marketing initiatives

Compliance & Reporting

• Ensure adherence to statutory, safety, and hygiene requirements
• Maintain records for audits (stock, cash, attendance, licenses)
• Submit daily/weekly reports to Area Manager on sales, stock, and staffing

Key Requirements

• Graduate (any discipline); retail/FMCG experience preferred
• 2–4 years of experience in retail store operations, with at least 1 year in a supervisory role
• Strong numerical ability for stock, cash, and sales reconciliation
• Basic computer literacy (billing software, Excel/reporting)
• Good communication skills in local language; Telugu/English preferred for Rayalaseema region
• Willingness to work store hours including weekends/festivals

Key Skills

• People management and team leadership
• Inventory and shrinkage control
• Customer handling and conflict resolution
• Local market awareness