Store Manager

Role Purpose

The Store Manager is responsible for the seamless daily operations of the outlet. This includes driving sales targets, managing a team of book enthusiasts, ensuring impeccable visual merchandising, and maintaining the high customer service standards that the Om Book Shop brand is known for.

Key Responsibilities

1. Sales & Commercial Management

• Achieve Targets: Meet and exceed monthly and annual sales KPIs.
• Data Analysis: Monitor daily sales reports and identify "bestsellers" versus "slow-movers" to optimize stock.
• Upselling: Train staff on suggestive selling techniques (e.g., recommending a new release based on a customer's interest in a specific genre).

2. Operations & Inventory Control

• Stock Management: Oversee the procurement, inwarding, and outwarding of books and stationery.
• Shrinkage Control: Implement strict measures to prevent pilferage and damage.
• Inventory Audits: Conduct regular stock-takes to ensure system accuracy.

3. Visual Merchandising (VM)

• Aesthetic Standards: Ensure the "New Arrivals," "Bestsellers," and "Staff Picks" sections are visually engaging and updated weekly.
• Promotions: Execute in-store displays for book launches, seasonal sales, or literary festivals.

4. Team Leadership

• Training: Educate staff on book genres, authors, and customer handling.
• Rostering: Manage staff shifts and attendance to ensure optimum floor coverage during peak hours.
• Motivation: Foster a culture of "reading" among staff so they can provide authentic recommendations.

5. Customer Experience

• Service Excellence: Handle customer queries and complaints with professionalism.
• Community Building: Oversee in-store events, such as author signings or book reading sessions, to engage the local community.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person