Store Manager

We are looking for a dynamic and customer-focused Store Manager to manage the day-to-day operations of our ice cream store in Yelahanka. The ideal candidate will be responsible for driving sales, maintaining store standards, managing staff, ensuring excellent customer service, and achieving operational targets.

Key Responsibilities

• Manage the complete day-to-day operations of the ice cream store.
• Achieve daily, weekly, and monthly sales and revenue targets.
• Monitor and improve Average Order Value (AOV) and overall store performance.
• Ensure excellent customer service and handle customer queries and complaints effectively.
• Manage, supervise, and motivate store staff to ensure smooth operations.
• Prepare and manage staff duty rosters, attendance, and shift schedules.
• Ensure proper grooming, hygiene, and adherence to the company’s dress code.
• Monitor stock levels, inventory movement, wastage, and expiry of products.
• Coordinate with the supply chain team for timely stock replenishment.
• Ensure proper handling and storage of ice cream and other products as per required standards.
• Monitor billing and POS operations and ensure accurate cash/card/UPI transactions.
• Ensure the store is maintained in a clean, hygienic, and presentable condition at all times.
• Monitor equipment and freezer conditions and report maintenance issues promptly.
• Ensure compliance with company SOPs, food safety, and operational guidelines.
• Track customer feedback, repeat visits, and complaints and take corrective action where required.
• Prepare and share daily store reports covering sales, attendance, stock, and operational issues.
• Coordinate with the Operations and Management teams on store-related requirements.
• Support promotional activities and initiatives to increase store footfall and sales.

Key Performance Indicators (KPIs)

• Store Revenue & Sales Target Achievement
• Average Order Value (AOV)
• Customer Satisfaction
• Repeat Customer / Repeat Visit Rate
• Stock Accuracy & Inventory Control
• Wastage & Product Loss
• Staff Attendance & Productivity
• Store Hygiene & Grooming Standards
• Complaint Resolution
• Adherence to SOPs and Operational Standards

Candidate Profile

• 2–5 years of experience in retail, QSR, café, restaurant, ice cream, or food & beverage operations.
• Prior experience managing a store/team will be preferred.
• Strong communication and customer-handling skills.
• Good leadership and team-management abilities.
• Comfortable working in shifts, weekends, and holidays as required.
• Basic knowledge of POS systems, inventory management, and daily reporting.
• Strong focus on sales, customer experience, and operational discipline.
• Candidates with experience in ice cream, QSR, cafe or F&B retail will be preferred.

Education

Graduate in any discipline preferred.

Compensation

Salary: As per experience and industry standards.

Immediate Joining

Candidates who can join immediately or within a short notice period will be preferred.

Pay: ₹30,000.00 - ₹32,000.00 per month

Experience:

• Store Manager: 2 years (Required)

Language:

• Kannada (Required)

Work Location: In person