Store Manager

About the role

Join AU Glow House and help create a great experience for every customer who walks into our store. As Store Manager, you'll lead the daily operations of the branch, support your team, and guide customers through their journey with AU—from consultation and treatment to aftercare and their next visit. You'll work with a growing beauty and skincare team, help the store reach its goals, and play an important part in building strong customer relationships.

Key responsibilities

• Oversee the daily operations of the store and make sure the team follows AU's service standards and procedures.
• Welcome and consult with customers, understand their needs and recommend suitable treatments or homecare products.
• Guide customers through their journey, from consultation and treatment to aftercare, follow-up and future visits.
• Lead, support and coach the store team to provide thoughtful service and achieve store targets.
• Monitor bookings, customer visits, sales, repeat visits and referrals.
• Help the team improve customer experience, treatment conversion and customer retention.
• Handle customer feedback and work with the team to resolve issues.
• Keep the store clean, organised and ready for customers.
• Monitor stock, treatment rooms and daily records.
• Prepare regular updates on store performance and customer feedback.

About you

• Experience in a beauty, skincare, clinic or retail service environment.
• Previous team leadership or store operations experience is an advantage.
• Strong customer service, communication and problem-solving skills.
• Able to lead a team and work towards store targets.
• Organised, responsible and comfortable handling daily store operations.
• Able to work in Johor Bahru.

Benefits

• A supportive team and a positive working environment.
• Training in AU's customer journey, service standards and treatments.
• Commission and performance incentives under the company's scheme.
• The opportunity to grow with AU as our business expands.