Store Manager

About the role

The Store Manager is responsible for the overall performance, presentation, compliance and day-to-day operation of the store. This role leads the team to deliver strong customer service, maintain high standards of merchandising, stock control, food safety and store cleanliness, while also managing costs, sales, profitability and people performance. The Store Manager ensures company policies and procedures are consistently applied and contributes to continuous improvement across the business.

Key responsibilities

• Place orders with the distribution centre and approved suppliers
• Ensure there is sufficient stock in the store at all times to meet customer demand across dry, chilled and frozen categories
• Accurately receive stock from suppliers or the distribution centre and follow the required procedures
• Ensure all products on the floor are ticketed correctly and reflect current single and multi-buy pricing
• Keep chillers and freezers full, clean and properly managed through stock rotation and date control
• Perform all quality checks and ensure no damaged or poor-quality product is on the sales floor
• Maintain the store layout and stock categorisation in line with the store plan and company policy
• Recruit and employ store staff
• Prepare and implement store rosters, balancing operational needs, labour costs and adhering to budgets
• Train all staff in their roles and areas of responsibility using the prescribed training materials

About you

• 2–3+ years' retail experience, including team supervision
• Strong capability in stock control, merchandising and store operations
• Solid understanding of pricing, promotions and margin management
• Proven ability to lead, train and hold a team accountable
• Experience with cash handling and store financial controls
• Working knowledge of health and safety and food safety requirements
• Confident using POS systems and basic Microsoft tools
• Ability to read and act on sales and performance data
• Strong organisation, time management and communication skills