Store Manager

Summary

The Store Manager is responsible for overseeing the daily operations of the Thrift Store to ensure efficient, profitable, and mission-aligned performance. This role supervises volunteers and program participants, maintains inventory flow and store presentation, drives sales, and delivers excellent customer service. In addition, the Store Manager plays a key role in the organization’s workforce development mission by providing on-the-job training, mentorship, and support to individuals participating in vocational programs.

Essential Duties and Responsibilities

• Store Operations: Oversee day-to-day activities including opening and closing procedures, cash handling, and daily financial reconciliation.
• Team Leadership: Supervise, train, and support volunteers and program participants in customer service, merchandising, and store procedures.
• Store Presentation: Maintain store cleanliness, organization, and visual appeal in alignment with brand and merchandising standards.
• Inventory Management: Receive, sort, price, tag, and display merchandise; track product turnover; coordinate donation intake; and ensure optimal inventory levels.
• Compliance & Safety: Enforce safety, security, and organizational policies to maintain a safe and compliant environment.
• Sales & Performance: Analyze sales trends, set performance goals, and implement strategies to increase revenue, customer satisfaction, and community engagement.
• Collaboration: Coordinate with the VP of Community Engagement on staffing needs, marketing initiatives, and community partnership opportunities.
• Recordkeeping: Maintain accurate and timely records for sales, donations, and inventory reporting.
• Workforce Development Support: Assist with vocational training initiatives connected to Pathlight Kitchen and Employment Services, providing hands-on training and mentorship.
• Community Relations: Represent the organization professionally when interacting with customers, partners, donors, and the public.

Competency:

To perform this job successfully, an individual should demonstrate the following:

Leadership and Teamwork

• Builds a positive, motivating, and inclusive team environment; promotes collaboration and shared success.

Customer Service

– Prioritizes client and customer satisfaction; resolves concern promptly and courteously.

Problem Solving

– Identifies issues quickly and proposes practical, effective solutions.

Communication

– Speaks and writes clearly and professionally; maintains open dialogue with staff and leadership.

Ethics and Integrity

– Demonstrates honesty, accountability, and alignment with the organization’s mission and values.

Dependability

– Meets deadlines, follows through on commitments, and maintains consistent attendance.

Initiative

– Takes proactive steps to improve operations, boost sales, and enhance the customer experience.

Safety and Security

– Maintains a safe shopping and working environment; reports concern promptly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School Diploma preferred; or 1–3 years of retail management or related supervisory experience. Experience in nonprofit, thrift, or social enterprise operations is a plus.

Language Ability

Ability to communicate effectively in both written and verbal form. Capable of preparing simple reports and conducting team meetings.

Computer Skills

Proficient in Microsoft Word, Excel, and Outlook; preferred familiarity with POS systems. This job description is not intended to list all duties or requirements. Employees may be asked to perform other related tasks as needed to support the organization’s goals and community mission.

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person