Store Manager

About the Role

The Store Manager will be responsible for the overall management and successful operations of an retail store. The role involves managing day-to-day store operations, ensuring compliance with Airtel's SOPs, driving sales and revenue, managing inventory and expenses, developing the store team, and delivering an excellent customer experience.

The ideal candidate should have strong retail operations experience, a customer-centric approach, good people-management skills, and the ability to drive store profitability and operational excellence.

Key Responsibilities

1. Store Operations & Compliance

• Ensure smooth day-to-day operations of the store as per defined SOPs and guidelines.
• Maintain store appearance, hygiene, visual merchandising, and overall brand standards.
• Ensure proper cash handling, store security, and prevention of inventory loss/shrinkage.
• Manage inventory and stock levels to avoid stock-outs or excess inventory.
• Ensure timely and accurate KPI/MIS reporting.
• Conduct regular store audits and ensure compliance with operational processes.

2. Sales & Store Profitability

• Drive store revenue and achieve assigned sales and acquisition targets.
• Maximize conversion of walk-in customers through new acquisitions, upselling, and cross-selling.
• Monitor store performance and identify opportunities to improve productivity.
• Ensure store expenses are managed within the approved budget.
• Track CRO-level performance and maintain required MIS.
• Provide market and customer insights to improve store sales and profitability.

3. Team Management & Development

• Manage and coordinate outsourced/off-roll store staff.
• Prepare daily rosters and conduct regular team briefings.
• Monitor individual and team performance against defined KPIs.
• Address team productivity and attrition-related issues and escalate them when required.
• Motivate, coach, and develop team members to improve customer service and sales performance.

4. Customer Experience

• Ensure adherence to customer experience standards.
• Ensure appropriate staff deployment based on customer footfall and demand.
• Personally handle escalated or challenging customer interactions.
• Identify customer pain points and suggest improvements to enhance the overall store experience.
• Ensure customers receive timely and effective resolution to their queries.

5. Store Launch & Strategic Rollouts

• Ensure new stores are ready for formal launch as per defined guidelines.
• Coordinate readiness across manpower, furniture & fixtures, IT infrastructure, inventory, and other requirements.
• Support store refit, conversion, relocation, or closure activities as required.
• Coordinate with internal teams and external partners to ensure smooth execution of strategic retail initiatives.

Educational Qualification

Mandatory:

Post-Graduation / MBA / Equivalent Business Management qualification or diploma.