Store Manager

Store Manager

Shahs Halal Food Pvt Ltd

Salary: £28,000 – £30,000 per annum, depending on experience and performance

Employment Type: Full-time

Location: Dorking

Reporting To: Senior Management

About Shahs Halal Food Pvt Ltd

Shahs Halal Food Ltd is looking for an enthusiastic, customer-focused and commercially minded Store Manager to take responsibility for the day-to-day operation and performance of one of our stores.

We are looking for someone who understands that a successful store is built around excellent customer service, a motivated team, high operational standards and a consistently positive customer experience.

Experience managing a coffee shop, café, food-to-go outlet, restaurant, convenience store, supermarket or other busy customer-facing retail environment would be highly beneficial.

The Role

As Store Manager, you will take overall responsibility for the smooth and efficient running of the store. You will lead from the front, ensuring customers receive an excellent experience while maintaining high standards across service, presentation, cleanliness, stock management and team performance.

The ideal candidate will be a confident people manager who enjoys being visible on the shop floor and is comfortable working in a fast-paced environment.

Key Responsibilities

Customer Service

● Deliver an exceptional customer experience and maintain consistently high standards of service.

● Lead by example and ensure customers are welcomed and assisted professionally.

● Deal confidently and professionally with customer enquiries, feedback and complaints.

● Identify opportunities to improve the customer journey and overall store experience.

● Build positive relationships with regular customers and encourage customer loyalty.

● Monitor customer feedback and take appropriate action to resolve any issues.

Store Operations

● Take day-to-day responsibility for the smooth operation of the store.

● Ensure the store is clean, organised, well presented and fully operational.

● Maintain high standards of food handling, hygiene, health and safety and general housekeeping.

● Ensure company procedures and operational standards are consistently followed.

● Monitor opening and closing procedures and ensure the store is adequately prepared for trading.

● Identify operational issues quickly and take appropriate action.

Team Management

● Lead, motivate and support the store team to achieve high standards of performance.

● Assist with recruitment, onboarding and training of new employees.

● Prepare and manage staff rotas to ensure appropriate staffing levels.

● Allocate responsibilities effectively and monitor staff performance.

● Provide regular feedback, coaching and support to team members.

● Address attendance, performance and conduct issues in line with company procedures.

● Create a positive, respectful and professional working environment.

Sales & Commercial Performance

● Take responsibility for achieving store sales and performance targets.

● Monitor daily sales and identify opportunities to improve performance.

● Encourage the team to provide excellent service while supporting sales growth.

● Monitor wastage, costs and stock levels.

● Support promotional activities and company initiatives.

● Identify opportunities to improve efficiency and profitability.

Stock & Inventory

● Monitor stock levels and ensure appropriate stock availability.

● Support ordering, receiving and checking of deliveries.

● Maintain accurate stock records and minimise wastage and stock loss.

● Ensure products are stored correctly and displayed appropriately.

● Investigate stock discrepancies and report issues to management.

Compliance & Standards

● Ensure the store operates in accordance with company policies and procedures.

● Maintain high standards of health and safety, food hygiene and workplace cleanliness.

● Ensure all required records and operational checks are completed accurately.

● Report incidents, equipment issues, stock concerns and other operational matters promptly.

● Support management with audits, inspections and other compliance requirements.

What We Are Looking For

We are particularly interested in candidates with experience in customer-focused retail or food service environments, such as:

● Coffee shops or cafés

● Restaurants or food-to-go outlets

● Convenience stores

● Supermarkets

● Fast-food or quick-service environments

● Other busy customer-facing retail businesses

Essential Skills & Experience

● Previous experience in a Store Manager, Assistant Store Manager, Café Manager, Restaurant Manager, Retail Manager or similar supervisory role.

● Strong customer service and communication skills.

● Proven ability to lead, motivate and manage a team.

● Experience working in a fast-paced customer-facing environment.

● Good understanding of day-to-day store operations.

● Ability to deal confidently with customers and resolve complaints professionally.

● Strong organisational and time-management skills.

● Commercial awareness and an understanding of sales and store performance.

● Ability to work independently and take ownership of responsibilities.

● A hands-on approach with the ability to lead from the shop floor.

● Good attention to detail and high personal standards.

Desirable

● Experience within a café, coffee shop, food retail or hospitality environment.

● Experience managing stock, ordering and wastage.

● Experience working towards sales or performance targets.

● Food hygiene training or relevant hospitality/retail qualifications.

● Experience using EPOS/till systems and basic store management systems.

Personal Qualities

We are looking for someone who is:

● Customer-focused

● Friendly, approachable and professional

● Confident and well presented

● A natural team leader

● Positive and energetic

● Reliable and responsible

● Commercially aware

● Calm under pressure

● Proactive and solutions-focused

● Comfortable taking ownership and making decisions

● Passionate about delivering a high-quality customer experience

What We Offer

● Salary of £28,000 – £30,000 per annum, depending on experience and performance.

● Opportunity to take ownership of store operations and performance.

● A customer-focused and hands-on management role.

● Opportunity to develop and grow within the business.

● Supportive working environment.

● Performance-based progression opportunities.

Right to Work

Applicants must have the legal right to work in the UK. Evidence of the right to work will be required as part of the recruitment process.

How to Apply

If you have strong customer service experience and have successfully managed a busy retail, café, coffee shop, food-to-go or similar customer-facing environment, we would like to hear from you.

Please submit your CV along with a brief covering note explaining your relevant management and customer service experience.

Shahs Halal Food Ltd is committed to providing equal opportunities and welcomes applications from candidates who meet the requirements of the role.

Pay: £28,000.00-£30,000.00 per year

Work Location: In person