Store Manager

We are looking for a hands-on and driven Store Manager to oversee daily retail operations, lead the store team, and drive sales performance. You will play a key role in ensuring the smooth and efficient running of the store, including supervising and guiding the team, managing inventory, monitoring sales performance, and delivering excellent customer service.

This role requires a strong balance of operational excellence, people management, and customer experience, along with the ability to thrive in a fast-paced environment. Your leadership skills and attention to detail will be critical in contributing to the overall success of the store.

This position is going to be based at our retail store at Gardens Midvalley.

What you’ll do

Store Operations

• Oversee day-to-day store operations to ensure smooth, efficient functioning
• Ensure compliance with company SOPs, policies, and visual merchandising standards
• Manage store opening and closing procedures
• Maintain cleanliness, organisation, and overall store presentation, including visual displays
• Ensure proper execution of operational processes including online order collection fulfilment
• Support staff purchase processing when required

Sales & Performance

• Drive store sales targets and achieve key performance indicators (KPIs)
• Monitor daily sales performance and implement action plans to improve results
• Analyse sales trends and customer behaviour to optimise store performance
• Assist in implementing strategies to drive sales, increase revenue, and meet or exceed targets
• Monitor team performance and identify areas for improvement

Customer Experience

• Ensure excellent customer service and a positive in-store experience
• Handle customer enquiries, feedback, and complaints professionally
• Build and maintain strong customer relationships to encourage loyalty and repeat business
• Ensure team delivers consistent styling advice, product knowledge, and service standards
• Oversee resolution of after-sales service issues (e.g. returns and exchanges)

Inventory & Loss Prevention

• Oversee stock management, replenishment, and inventory accuracy
• Conduct regular stock checks and ensure proper inventory control procedures
• Monitor stock levels and coordinate replenishment with Operations Team
• Implement measures to minimise stock loss and shrinkage

Team Leadership & Development

• Lead, coach, and motivate retail staff to achieve sales and service excellence
• Plan and manage staff rostering to ensure adequate manpower coverage during both peak and non-peak periods
• Conduct onboarding, training, and continuous development for team members
• Provide ongoing coaching, feedback, and performance evaluations
• Supervise and maintain a positive, high-performance work environment

Reporting & Administration

• Prepare and submit regular sales and operational reports
• Maintain accurate documentation and store records
• Liaise with HQ on operations, marketing campaigns, and store performance updates
• Ensure proper execution of administrative and reporting requirements
• Support any duties or responsibilities assigned

What we are looking for:

• At least 5-7 years of retail experience, including 3-5 years in a Store Manager role
• Proven experience leading a small to mid-sized retail team
• Strong track record of achieving sales targets and driving store performance
• Strong leadership skills with the ability to motivate and develop people
• Customer-focused with a passion for delivering excellent service
• Strong analytical skills with the ability to interpret sales data and act on insights
• Hands-on, proactive, and able to work in a fast-paced retail environment
• Strong communication and interpersonal skills (English required; Bahasa Malaysia or Mandarin is an advantage)
• Proficient in Microsoft Excel and basic reporting tools
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for fashion and jewellery

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: In person