Store Manager

Summary The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

Essential Responsibilities

• Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.
• Attractively display merchandise for customers. Use merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.
• The store should always look its best when it is open for business each day, and every effort should be made to maintain it throughout the day.
• The Manager is responsible for adopting a plan to ensure the store is appropriately cleaned before it opens for business. Most activities, such as rearranging inventory and rotating merchandise, should be performed whenever possible before the store opens.
• Customers must receive pleasant and polite attention. Managers must pay special attention to customer and donor relations by training store employees and encouraging them to be courteous and helpful to customers and donors.
• Managers must be responsive to customers' and donors’ needs and opinions and should always handle complaints politely.
• The Manager must ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.
• Able to work a flexible schedule, including weekends.