Store Manager

The Store Manager is responsible for facilitating and supervising daily operations at the store to ensure employees work together effectively to achieve sales goals and maintain overall store operations. Their duties include supervising department operations, communicating with vendors about inventory orders, scheduling employee shifts, training employees and ensuring customer service standards are maintained throughout the store.

Duties/Functions:

• Supervise, train and assist employees and department supervisors in customer service, store maintenance and product promotions.
• Develop and maintain schedules for employees and store operations centered on sales goals, holidays and business needs.
• Seek ways to better promote the store, the product line and customer service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of employees and department supervisors to maintain productivity at all times.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean, organized and presentable at all times.
• Hire, train and develop employees as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Ensure all company policies, safety procedures and operational standards are followed at all times.
• Resolve customer concerns and maintain a positive shopping experience for customers.

Competencies:

• Initiative
• Communication Proficiency
• Organizational Skills
• Leadership
• Decision Making
• Time Management
• Problem Solving
• Team Management

Work Environment:
Retail store environment

Demands:

Follow all Federal and State rules and regulations, such as OSHA and the Health Department Codes as well as Company Policy and Procedures. Know and follow Company’s Safety Program at all times. While performing duties of this job, the employee is regularly required to talk and hear. The employee is frequently standing or walking. Work several shifts; Company runs on customer’s needs and is open 7 days a week. Every department has a dress code and must be followed.

Required Education and experience:

• Two years of previous work experience in retail management, customer service, sales, leadership or training.
• Previous supervisory experience preferred.

Work Location: In person