Store Manager

Store Manager — Tulsa, OK

A Store Manager position is currently open at our Tulsa, Oklahoma location.

Objective

To lead our store team in delivering outstanding customer service while driving sales, profitability, and the successful day-to-day operation of the store.

Qualifications

We are looking for an experienced retail manager who understands that successfully running a store requires leadership, accountability, customer service, and a willingness to put in the time necessary to get the job done.

Qualified candidates should have:

• Retail experience, with a strong understanding of day-to-day store operations.
• Experience in home improvement, lumber, or building materials is preferred.
• Management experience leading a team, including hiring, training, scheduling, supervising, and holding employees accountable.
• 3+ years of retail management experience, or an equivalent combination of relevant experience and training.
• A proven ability to lead by example and work alongside employees when necessary.
• A strong commitment to customer service and the ability to work directly with customers to solve problems.
• The ability to work the hours required to successfully manage a retail store, including early mornings, evenings, weekends, and longer hours when necessary.
• A high standard of honesty, integrity, dependability, and personal accountability.
• Strong communication and interpersonal skills.
• The ability to make decisions, solve problems, prioritize responsibilities, and manage multiple demands in a fast-paced retail environment.
• Experience managing and developing employees, including providing feedback, correcting problems, and recognizing strong performance.
• A basic understanding of sales, profitability, payroll, budgets, and financial reporting.
• A high school diploma or GED.

Primary Responsibilities

The Store Manager is responsible for the overall performance and day-to-day operation of the store, including:

• Overseeing store operations, sales performance, and profitability.
• Leading, hiring, training, scheduling, supervising, and developing store employees.
• Setting expectations for employees and ensuring company standards, policies, and procedures are followed.
• Providing excellent customer service and ensuring customers are acknowledged and assisted.
• Building relationships with contractors, builders, and other key commercial customers.
• Assisting customers with product selection, material estimates, and project quotes.
• Maintaining a strong working knowledge of lumber, building materials, and home improvement products.
• Managing inventory levels, ordering, receiving, and inventory accuracy.
• Ensuring merchandise is stocked, clean, organized, and effectively displayed.
• Maintaining a clean, safe, and organized store.
• Resolving customer concerns, refunds, exchanges, and escalated issues.
• Overseeing cash handling, deposits, and register procedures.
• Monitoring competitors and local market conditions.
• Taking ownership of problems and ensuring they are resolved in a timely manner.
• Setting a professional example through conduct, work ethic, appearance, and attitude.

Salary

Competitive pay based on experience.

Additional Information

The responsibilities and qualifications listed above are subject to change and are not intended to constitute an official job description.

Sutherlands® strives to maintain a Drug-Free work environment. All employees are subject to initial and random drug screening.

About Sutherlands

Sutherlands is a privately held company with a long and successful history in the home improvement industry. We are an equal opportunity employer and offer the opportunity for a challenging and rewarding career.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Retail management: 3 years (Preferred)
• Retail sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Ability to Commute:

• Tulsa, OK 74129 (Required)

Work Location: In person