Store Manager

The Store Manager will be responsible for the overall management of the showroom, including sales performance, team management, customer service, inventory control, store operations, and compliance with company policies. The role requires strong leadership, communication, and retail management skills to ensure smooth daily operations and achievement of business targets.

Key Responsibilities

1. Store Operations

• Manage the day-to-day operations of the showroom and ensure smooth functioning.
• Ensure proper opening and closing procedures are followed.
• Maintain store cleanliness, discipline, grooming, and overall presentation.
• Ensure all company SOPs and operational guidelines are followed.

2. Sales & Business Performance

• Achieve monthly and annual sales targets assigned to the store.
• Monitor daily sales and individual team performance.
• Analyse sales performance and implement corrective actions where required.
• Drive upselling, cross-selling, and customer conversion.
• Motivate the team to consistently achieve and exceed targets.

3. Team Management

• Lead, supervise, and motivate the showroom team.
• Allocate daily responsibilities and monitor staff productivity.
• Prepare and monitor duty schedules and weekly offs.
• Conduct regular team briefings and communicate management instructions.
• Identify training requirements and support employee development.
• Monitor attendance, punctuality, grooming, discipline, and performance.

4. Customer Service

• Ensure a high standard of customer service at all times.
• Handle customer complaints and ensure timely resolution.
• Support the sales team in handling VIP and high-value customers.
• Build strong customer relationships and encourage repeat business.

5. Inventory & Stock Management

• Monitor stock availability, movement, and accuracy.
• Ensure proper product handling, tagging, storage, and display.
• Conduct regular stock verification and immediately report discrepancies.
• Coordinate with the warehouse and operations teams for stock requirements.

6. Visual Merchandising

• Ensure products are displayed according to company and brand guidelines.
• Maintain proper visual merchandising and promotional displays.
• Coordinate with the VM team for display changes and campaign execution.

7. Attendance & HR Compliance

• Ensure employees follow company attendance and HR procedures.
• Monitor attendance, shift schedules, punch-in/out, leave, and regularization through the prescribed systems.
• Ensure employees follow uniform, grooming, ID card, and dress-code requirements.
• Report absenteeism, misconduct, and disciplinary issues to HR.
• Support HR in onboarding and induction of new employees.

8. Cash & Billing Control

• Ensure billing and cash-handling procedures are properly followed.
• Monitor daily cash collections and deposits.
• Ensure billing, discounts, returns, and other transactions are carried out as per company policy.
• Report any discrepancies or irregularities immediately.

9. Reporting & Administration

• Prepare and submit daily, weekly, and monthly store reports.
• Monitor sales, attendance, stock, expenses, and other operational data.
• Maintain proper store records and documentation.
• Provide timely updates and reports to the reporting manager.

10. Compliance & Loss Prevention

• Ensure compliance with company policies, SOPs, and statutory requirements applicable to store operations.
• Take appropriate measures to prevent stock loss, pilferage, and operational irregularities.
• Escalate operational and compliance issues to the concerned department.

11. Coordination

• Coordinate with HR, Finance, Warehouse, VM, Operations, and Management for smooth store functioning.
• Communicate management decisions and company updates to the store team.
• Escalate staffing, customer, stock, sales, or operational issues promptly.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Sales and target-oriented approach
• Customer service and relationship management
• Good knowledge of retail store operations
• Inventory and stock management skills
• Problem-solving and decision-making ability
• Basic knowledge of MS Office/Excel and retail systems
• Ability to work under pressure and meet deadlines

Qualification & Experience

• Graduate in any discipline preferred.
• 3–5 years of relevant experience in retail/showroom management.
• Experience in luxury retail, watches, jewellery, fashion, or premium lifestyle products will be an advantage.
• Candidates with strong team-handling and sales management experience will be preferred.

Performance Indicators (KPIs)

• Achievement of store sales targets
• Sales conversion and average bill value
• Individual and team productivity
• Customer satisfaction
• Stock accuracy and loss prevention
• Attendance and staff discipline
• Store presentation and VM compliance
• Timely submission of reports and operational compliance

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person