Store Manager

About Role

Nili Lotan is seeking a Store Manager for its Southampton location. The Store Manager will lead and inspire a team of stylists and support staff to deliver exceptional results, uphold brand standards, and ensure an elevated customer experience. In addition to operational leadership, this role carries a dedicated focus on VIC development—building, nurturing, and retaining top-tier clientele through high-touch service, events, and personalized engagement strategies.

Responsibilities

Store Operations & Leadership

• Oversee day-to-day store operations, ensuring a seamless luxury customer experience.
• Assist in implementing strategy and setting goals for growth and profitability.
• Maintain store budgets and optimize expenses in line with company objectives.
• Uphold and ensure adherence to company policies, operational procedures, and best practices.
• Lead, coach, and motivate employees to work productively and develop professionally.
• Oversee recruitment, onboarding, and training of new employees.
• Evaluate and continuously improve store operations and financial performance.
• Manage the employee performance assessment process, providing regular feedback and coaching.
• Prepare and present regular sales, operational, and financial reports for business partners and senior leadership.
• Ensure compliance with health, safety, and loss prevention regulations.
• Provide effective solutions to operational, staffing, and profitability challenges

VIC Development

• Act as the primary ambassador for the store’s VIC program, driving engagement and loyalty among top-tier clients.
• Build and maintain strong, personalized relationships with VIC clientele through consistent outreach, stylingappointments, and exclusive previews.
• Partner with corporate teams to design and execute VIC-specific events, activations, and personalized shopping experiences.
• Maintain and utilize an updated client book to track preferences, purchase history, and important client milestones.
• Proactively identify and cultivate new VIC prospects through networking, referrals, and local market engagement.
• Monitor VIC performance metrics, ensuring revenue and engagement goals are met or exceeded.

Qualifications

• 5-10 years of retail management experience, luxury preferred.
• Deep understanding of luxury clienteling and VIC engagement strategies.
• Demonstrated success in store leadership, consignment processes and client development.
• Proven track record of meeting and exceeding sales and profitability targets.
• Excellent communication skills (verbal, written, and listening).
• Exceptional interpersonal, communication, and networking skills.
• Hardworking, down to earth and highly self-motivated with result driven mindset.
• Strong business acumen and proficiency in financial and operational management.
• Proficient in Microsoft Office Suite
• Availability to travel and work a flexible schedule, including evenings, weekends, and events
• Great fashion sense and knowledge of latest trends and brands.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person