Store Manager

Shop Manager, The Hive (Greenwich Village, New York City)

Location: Greenwich Village, New York, NY Employment type: Full-time, on-site Compensation: $32 to $38 per hour, based on experience Benefits: 401(k), 2 weeks paid time off.

Start date: ASAP

About The Hive

The Hive is a community-driven coffee and bakeshop known for our signature cinnamon rolls (we call them cinnies!), incredible coffee & matcha, and the kind of hospitality that makes people feel like regulars from their very first visit.

With beloved shops in Hoboken and Jersey City, we're bringing a little of The Hive magic across the river to our first NYC location in Greenwich Village.

Our NYC shop may have a smaller footprint, but our commitment to great products, warm hospitality, and an exceptional customer experience is bigger than ever.

The Role

We're looking for an experienced, energetic, and hands-on Store Manager to lead our new NYC location.

This person will be responsible for the day-to-day success of the shop, from building and developing a strong team to ensuring operational excellence and delivering an exceptional customer experience.

We're looking for someone who leads by example, thrives in a fast-paced environment, and takes genuine ownership of their business. Someone who notices the little things, solves problems before they become bigger ones, and knows how to balance efficiency with hospitality.

Most importantly, we want someone who understands that The Hive is more than a place to grab coffee and a cinnamon roll. It's a brand built on connection, community, and making someone's day a little better.

What You'll DoDeliver the Hive Experience

• Be the heartbeat of the shop. Set the tone, bring the energy, and make every person who walks through our doors feel like they're exactly where they want to be, even when the line is out the door.
• Get to know our regulars, remember their orders, and become a familiar face in the neighborhood.
• Handle customer feedback and tricky situations with grace, good judgment, and a genuine desire to make things right.
• Create the kind of experience that makes someone feel like a regular on their very first visit. We're not just serving coffee and cinnies; we're making people's days a little better.

Lead & Develop Your Team

• Hire, train, and develop an all-star team of baristas, bakers and shift leads who genuinely love what they do.
• Build a team culture that's positive, supportive, hardworking, and accountable. We work hard, have fun, and have each other's backs.
• Lead from the front (and behind the bar!). Jump in during the rush, set the pace, and show your team what great hospitality looks like.
• Own scheduling, attendance, performance, and ongoing coaching to keep your team running smoothly.
• Spot potential, encourage growth, and help your team members become the best versions of themselves.

Own Daily Operations

• Keep the shop running like a well-oiled machine, from the first espresso shot to the last cinny of the day.
• Maintain our (very high!) standards for product quality, cleanliness, food safety, and shop presentation. The little things matter.
• Stay on top of inventory, ordering, waste, and communication with our commissary kitchen. No one wants to run out of cinnies!
• Oversee opening and closing procedures, cash handling, and POS operations.
• Ensure compliance with NYC health department regulations, labor laws, and company policies. The not-so-glamorous stuff matters, too.

Drive Business Performance

• Treat the shop like it's your own. Take ownership of sales, labor, inventory, waste, and controllable expenses.
• Know your numbers! Keep a pulse on key performance metrics and look for ways to work smarter, improve efficiency, and grow the business.
• Build thoughtful schedules that balance labor efficiency with a great customer experience.
• Partner with founders/GM to bring new products, promotions, and big ideas to life. We love a good idea, but we love great execution even more.

Be a Leader & Problem Solver

• Be a doer. Take initiative, think on your feet, and approach challenges with a solutions-first mindset.
• Keep the lines of communication open with ownership, GM, fellow managers, and our commissary team. We're all on the same team!
• Follow through, follow through, follow through. When something needs to get done, we want to know it's in good hands.
• Bring fresh ideas, challenge the status quo, and help us get better every day. We're growing fast, and there's always room to make a good thing even better.

What You Bring

• 5+ years of management or supervisory experience in specialty coffee, bakery, café, or fast-casual food service.
• A track record of hospitality excellence and a genuine love of taking care of people
• Experience leading a team through high-volume, fast-paced service
• A strong work ethic, and respect for guests and teammates alike
• Comfort with scheduling, inventory, and basic P&L
• Clear, calm communication under pressure
• Flexibility to work early mornings, weekends, and holidays
• NYC Food Protection Certificate (or willingness to obtain one before your start date)
• Availability to begin training within 2 weeks

Bonus points: Experience opening a new location, baking or pastry experience, matcha or espresso skills, or familiarity with POS and scheduling tools like Toast.

Our Standards

The Hive is warm and welcoming, and we hold a high bar for hard work and for how we treat each other and our customers. We're looking for someone who remembers the regular's usual order, makes first-timers feel like regulars, and leads a team with both high expectations and real kindness.

What We Offer

• $32 to $38 per hour, based on experience
• 401(k)
• Hands-on training before opening
• The chance to launch a new shop and help shape its culture from day one

How to Apply

Apply here or send your résumé and a short note on what great hospitality means to you to [email protected]. We're hiring for one position and reviewing applications on a rolling basis.

The Hive is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all team members.

Pay: $32.00 - $38.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person