Store Manager

Job Title: Store Manager Reviewed: 12 - 2020

Department: Goodwill Retail Manager: Regional Manager

Status: Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost-effective operation and stewardship of the Donated Goods Retail (DGR) to maximize profitability and increase training opportunities.

FUNCTION:

Under the supervision of the Regional Manager the Store Manager is responsible for all aspects of operating a Donated Goods Retail.

SPECIFIC DUTIES:

1. Ensures 100% world-class customer service.

2. Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.

3. Develops, trains, and supervises Assistant Store Managers, ensuring they are able to perform any of the duties and responsibilities outlined in this position description on a regular or intermittent basis with the goal of preparing future Store Managers.

4. Operates the DGR within budgeted expense to revenue ratios and donor value.

5. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the DGR in accordance with Goodwill Industries of South Mississippi, Inc. (GSMS) policies and procedures.

6. Schedules/maintains labor and payroll in accordance with GSMS policies and procedures.

7. Responsible for image, maintenance, loss prevention, safety, and security of the DGR in accordance with GSMS policies and procedures.

8. Is responsible for:

• Cash handling
• Comment cards
• Monthly Safety Site Inspection
• Incident/Accident reports
• Expense Reports
• Submit supply orders
• Team Meeting Minutes
• Weekly Scheduler with four weeks scheduled for all team members
• WESA Reports completed in an accurate and timely manner
• Work requests (Facility Maintenance and Information Support)

9. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards.

10. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)

11. Performs assigned duties within the framework of our Guiding Principles and Core Values.

12. Attends in-service and related training as assigned by Operations Leadership.

13. May be asked to participate in activities outside of Goodwill.

14. Performs other duties as assigned by Operations Leadership.

MINIMUM QUALIFICATIONS:

• Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
• Associate’s Degree in business or related field preferred.
• Strong leadership, interpersonal, and verbal and written communication skills.
• Basic computer skills.

PHYSICAL REQUIREMENTS:

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.
• Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

SPECIAL REQUIREMENTS:

• Must be available to work evenings and weekends.
• Must have a reliable means of transportation.
• Store Managers must open the store at least (2) times per week and must close the store at least (2) times per week, on time. This will result in managers opening and closing the store at least (4) days a week.
• Store Managers are expected to work a minimum of three Saturdays and two Sundays per month.

CRITICAL PERFORMANCE FACTORS (CPF):

1. PRIDE

2. Donated Goods Guiding Principles

3. Behavioral CPFs

4. Monthly Store Sales

5. Monthly Rack Production Goals

6. Monthly Hard Good Goals

7. Monthly 1 on 1’s

8. Monthly Safety Audit