Store Manager

About the role

The Store Manager is responsible for the overall management and performance of the shop. The role provides leadership in sales, operations, customer service, inventory management, financial accountability, and staff development to achieve business objectives. The Store Manager ensures compliance with company policies and procedures, maintains shop standards, and serves as the primary liaison between the shop and the Head Office. The position is accountable for achieving sales targets, delivering exceptional customer experiences, and ensuring efficient daily operations.

Key responsibilities

• Ensure exceptional customer service standards are consistently maintained and personally handle escalated customer complaints with timely resolutions
• Approve returns, exchanges, and other customer service exceptions in accordance with company policies
• Oversee customer pre-orders, order fulfillment, payment verification, and delivery coordination
• Schedule staff shifts and days off to ensure proper store coverage
• Monitor staff performance and provide coaching or disciplinary action as needed
• Conduct regular team meetings to align goals and update on promotions or policies
• Assist in on-boarding and training of new staff
• Monitor and drive store sales targets and implement promotional activities
• Monitor inventory levels and request replenishment as needed
• Process sales transactions through the Point-of-Sale (POS) system and handle payment processing

About you

• Ability to ensure exceptional customer service standards and handle escalated complaints
• Experience in staff scheduling, performance monitoring, and team management
• Proficiency in sales transaction processing and payment handling (cash, credit card, digital wallet)
• Capability to manage inventory levels and coordinate with head office on deliveries
• Experience with Point-of-Sale (POS) systems and payment terminals
• Strong documentation and reporting skills for daily sales reports and inventory records
• Ability to coordinate with head office departments on pricing, promotions, and logistics
• Experience in delivery coordination and customer communication