Store Manager

Role & responsibilities KEY RESPONSIBILITIES Department Management and Store Standards • Maximize department sales and productivity metrics in line with shop targets • Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff • Ensure and monitor all stock is displayed according to Visual Merchandising guidelines • Daily floor walk with the Concept Manager • Ensure and monitor all products are price tagged and barcoded before display • Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized • Ensure and monitor awareness and vigilance at all times of security in the store of company assets, customer property and company goods without any negligence • Ensure the highest standards of housekeeping and health standards are maintained in store at all times • Ensure departmental dcor is correct and there is consistency in displays, branding and departmental layouts • Optimize floor space based on merchandise availability, storylines and product sell-off • Inspect merchandise for quality control and report any defects • Ensure on-time clearance of all soiled and damaged merchandise • Ensure on-time completion of random pricing checks on products • Monitor and implement sales promotion and event in the stores • Place requisition of non trading items Store Merchandise / Merchandising • Understand and maintain a detailed knowledge of the product and department merchandise and coach and develop sales associates • Ensure and monitor promotions, sell-offs and ageing stocks • Review and report non-selling items, slow and fast moving lines, non movers, damaged and ageing items • Collate and provide information about the customers (likes, dislikes and opinions) to the buying and designing team • Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store • Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements • Execute price revisions suggested by corporate • Product display as per plan-o-gram Job Description Ver 1.1 Property of Lifestyle International Pvt. Ltd. * For Internal Use Only Customer Service • Monitor and ensure adherence of customer service standards within the department • Provide customer satisfaction by delivering exceptional customer service • Carry out regular training to ensure clear understanding of the departments, products make, features, selling skills and after-sales service • Communicate appropriately with customers including proactive greeting and acknowledgement • Deal with customer queries and complaints effectively • Follow procedures for dealing with specific customer orders • Ensure confidentiality with respect to Home Centre retail and sales information People Management / Mentoring • Support induction of new recruits through buddy system • Hold weekly and monthly meetings to communicate performance highs and lows • Monitor and facilitate complaint resolution of direct reportees and team members • Coach and sponsor sales associates within the department • Oversee deployment and drive motivation levels of team members • Mentor team members to ensure greater customer service orientation

Preferred candidate profile : Graduate in any discipline/ MBA in Sales & Marketing