Store Manager

PET SUPPLIES PLUS – JOIN OUR PACK!

Position: Retail Store Manager

Location: Hamilton Township, NJ

Employment Type: Full-Time

About Pet Supplies Plus

At Pet Supplies Plus, we’re more than just a pet store — we’re a neighborhood destination where pets, people, and community come together.

We believe in treating our neighbors like family, providing exceptional care for every animal, and creating a welcoming environment where everyone feels valued.

Our team members are the heart of our store. We believe in teamwork, accountability, compassion, and leading by example. We’re looking for a passionate, hands-on Retail Store Manager who shares these values and is excited to help grow our neighborhood business.

Our philosophy is simple: People first, pets always, and business success through exceptional service.

Position Overview

The Retail Store Manager is responsible for the overall leadership, performance, profitability, and daily operations of our Pet Supplies Plus location in Hamilton Township.

This is a hands-on leadership role requiring someone who can successfully balance team development, exceptional neighbor experiences, animal welfare, operational excellence, and financial performance.

The ideal candidate is a strong leader who takes ownership, leads from the front, develops high-performing teams, and approaches every challenge with a solution-oriented mindset.

The Store Manager will work closely with store ownership to execute business strategies, achieve sales targets, manage expenses, and continuously improve store performance.

Key Responsibilities

1. Team Leadership & People Management

• Lead, motivate, coach, and develop a high-performing retail team.
• Manage recruiting, interviewing, hiring, onboarding, training, performance evaluations, and disciplinary actions.
• Create a positive, respectful, accountable, and inclusive workplace culture.
• Develop associate schedules based on business needs, customer traffic, and labor budgets.
• Ensure appropriate staffing coverage during peak hours, weekends, holidays, and promotional events.
• Establish clear responsibilities and performance expectations for supervisors, cashiers, stockers, and other associates.
• Provide regular feedback, recognize outstanding performance, and address performance concerns promptly.
• Lead by example and actively support daily store operations when needed.
• Encourage open communication, teamwork, and professional growth.

2. Exceptional Neighbor Experience

At Pet Supplies Plus, our customers are our neighbors, and building meaningful relationships with them is at the heart of everything we do.

• Deliver outstanding neighbor service across every interaction.
• Build long-term relationships with neighbors and their pets.
• Ensure every neighbor feels welcomed, appreciated, and valued.
• Handle escalated customer concerns professionally, empathetically, and efficiently.
• Coach associates on proactive neighbor engagement, product recommendations, and personalized service.
• Drive customer satisfaction, repeat visits, loyalty, and positive online reviews.
• Create an environment where every team member understands that neighbor engagement is their top priority.
• Actively participate in local community events, adoption activities, and neighborhood initiatives.

3. Store Operations & Execution

• Oversee daily opening and closing procedures.
• Maintain a clean, organized, safe, and fully stocked store.
• Ensure timely replenishment of merchandise, including pet food, litter, and other high-demand products.
• Maintain accurate pricing, promotional signage, product labels, and planogram execution.
• Oversee inventory management, receiving, stockroom organization, cycle counts, and shrink prevention.
• Ensure completion of daily, weekly, and monthly operational checklists.
• Monitor register procedures, cash handling, cash reconciliation, and loss prevention.
• Ensure compliance with Pet Supplies Plus operational standards, safety procedures, and applicable regulations.
• Conduct regular store walks to identify operational gaps and opportunities for improvement.
• Maintain strong execution standards across cashiering, stocking, merchandising, and animal care.
• Identify operational challenges early and take corrective action.

4. Animal Care & Welfare

The health, safety, and well-being of animals in our care are non-negotiable.

• Ensure all animals receive proper daily care, feeding, cleaning, and attention.
• Oversee care standards for fish, reptiles, birds, small animals, and other pets in the store.
• Ensure animal habitats and enclosures are maintained to established standards.
• Verify that animal care tasks are completed accurately and on schedule.
• Train associates on appropriate animal handling and welfare procedures.
• Identify and promptly escalate concerns involving sick, injured, or distressed animals.
• Maintain compliance with applicable animal welfare regulations and store policies.
• Foster a culture of compassion and responsibility toward every animal.

5. Grooming & Pet Services

• Oversee grooming operations and support consistent service availability.
• Partner with groomers to maintain appointment availability, service quality, and positive neighbor experiences.
• Monitor grooming sales, appointment utilization, productivity, and service performance.
• Ensure grooming facilities are clean, safe, and properly maintained.
• Support effective scheduling and staffing of grooming services.
• Address service concerns and identify opportunities to grow grooming revenue.
• Promote self-service dog wash and other available pet services.
• Ensure all pet services operate in accordance with established safety and operating procedures.

6. Sales, Financial Performance & Profitability

The Store Manager is accountable for achieving business objectives while maintaining exceptional service and operational standards.

• Drive daily, weekly, and monthly sales performance.
• Take ownership of store revenue, profitability, and controllable expenses.
• Manage labor costs and optimize scheduling based on sales and business demand.
• Monitor key performance indicators, including:
• Total store sales and sales growth
• Sales per labor hour
• Labor expenses and productivity
• Average transaction value
• Basket size and attachment sales
• Inventory shrink and stock availability
• Grooming and pet wash revenue
• Customer satisfaction and loyalty
• Analyze performance reports and identify opportunities for improvement.
• Develop actionable plans to address missed targets.
• Identify opportunities to increase customer traffic, conversion, repeat purchases, and average basket value.
• Execute promotional campaigns and merchandising strategies effectively.
• Communicate store performance, operational challenges, and improvement plans to ownership.

7. Community Engagement & Local Marketing

We believe a neighborhood pet store should be an active and caring member of its community.

• Build relationships with local neighbors, pet owners, shelters, rescues, and community organizations.
• Support adoption events, seasonal celebrations, and in-store promotional activities.
• Help develop initiatives that strengthen neighborhood awareness and customer loyalty.
• Encourage associates to participate in community engagement.
• Identify opportunities to differentiate our store through personalized service and genuine connections.
• Represent Pet Supplies Plus professionally within the Hamilton Township community.

Qualifications

Required:

• 4–6 years of retail experience, including at least 2 years in a supervisory or management role.
• Proven ability to lead teams and manage day-to-day retail operations.
• Strong customer service, communication, and problem-solving skills.
• Experience with staffing, scheduling, coaching, and performance management.
• Ability to understand retail sales reports and manage operational expenses.
• Strong organizational skills and attention to detail.
• Comfortable using point-of-sale systems, inventory tools, and standard computer applications.
• Ability to remain calm, professional, and solution-focused under pressure.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Genuine compassion for animals and people.

Preferred:

• Previous pet specialty retail management experience.
• Experience managing a store’s sales, labor, inventory, and profitability.
• Familiarity with pet products, animal care, grooming, or pet services.
• Experience organizing local events and building customer relationships.
• Demonstrated success improving retail sales and team productivity.

Supervisory Responsibilities

The Store Manager will oversee store supervisors, retail associates, cashiers, stockers, and coordinate with grooming associates.

Responsibilities include team scheduling, training, performance management, operational oversight, and maintaining consistent accountability across all departments.

Physical Requirements & Work Environment

• Ability to stand and walk for extended periods.
• Ability to bend, kneel, reach, climb ladders, and perform physical retail tasks.
• Ability to lift and move merchandise weighing up to 50 pounds, with team assistance for heavier items.
• Comfortable working around live animals, pet hair, water, cleaning products, and typical retail noise.
• Ability to assist with stocking, merchandise handling, animal care, and store maintenance as needed.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Compensation & Benefits

• Competitive compensation based on qualifications and experience.
• Employee discounts.
• Opportunities for professional growth and leadership development.
• Supportive, team-oriented work environment.
• Opportunity to make a meaningful impact on a growing neighborhood business.

Additional compensation and benefits will be discussed during the hiring process.

Why Join Pet Supplies Plus?

Because we’re not just looking for someone to manage a store.

We’re looking for a leader who cares.

Someone who believes that a customer walking through our doors is more than a transaction.

Someone who understands that every animal deserves compassion and responsible care.

Someone who celebrates team successes, takes accountability when things go wrong, and isn’t afraid to roll up their sleeves.

And most importantly, someone who believes that building a successful business starts with treating people and animals the right way.

Whether it’s helping a family welcome their first puppy, supporting a local rescue, celebrating a pet’s birthday, or simply remembering a neighbor’s name — these are the moments that make our store special.

If you’re passionate about pets, people, leadership, and building a successful neighborhood business, we’d love to meet you.

Join our pack at Pet Supplies Plus – Hamilton Township, NJ!

Apply Today!

Pet Supplies Plus is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics. This position is with a locally owned and operated Pet Supplies Plus franchise location.

Job Types: Full-time, Part-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Work Location: In person