Store Manager

Suzanne’s is recruiting a retail and leadership superstar to join our team as Store Manager at Hillside Shopping Centre!

Are you approachable, upbeat and engaging? Are you a natural leader who knows how to bring out the best in your team? If you are passionate about fashion, sales and creating exceptional customer experiences, this could be the opportunity for you.

We are seeking a passionate and driven leader with two to four years of retail management experience. The successful candidate will bring a positive attitude, strong leadership skills and a passion for sales while working collaboratively with our retail team.

Suzanne’s has been inspiring and styling women for over 60 years. Our loyal customers value personalized, one-on-one attention and a welcoming shopping experience that inspires them to look and feel their best.

About Your Role

As Store Manager, you will lead, coach and inspire a passionate team of 'Wardrobe Specialists'. You will set clear expectations, support employee development and ensure the team consistently delivers Suzanne’s personalized approach to customer service.

Our Store Managers are at the centre of all store activities. They lead by example, ensuring exceptional customer service, driving sales, highlighting current promotions and actively participating in the essential duties required for the successful day-to-day operation of the store, including:

• Lead, coach and inspire your team to achieve store sales goals and key performance indicators through clear expectations, ongoing feedback and supportive leadership.
• Monitor store and individual sales performance, celebrate successes and identify opportunities for continued growth.
• Develop and execute effective sales, scheduling, operational and local marketing plans that support the success of the store.
• Recruit, onboard, train and develop Team Members using Suzanne’s customer service training, company policies and operational standards.
• Keep your team informed and confident by clearly communicating company initiatives, promotions, procedures and operational updates.
• Ensure every customer receives Suzanne’s signature personalized service and a warm, welcoming shopping experience.
• Foster meaningful customer connections that build loyalty, encourage repeat visits and help grow the store’s customer base.
• Prepare regular performance updates for your District Manager, highlighting results, successes, opportunities and action plans.
• Support the successful flow and presentation of new merchandise by collaborating with Head Office and preparing the team for upcoming deliveries.
• Maintain regular communication with your District Manager and Head Office to support customers, store operations and employee relations.
• Foster a positive, inclusive and collaborative workplace that reflects Suzanne’s culture, mission and core values.
• Lead by example and inspire your team to help every customer look and feel beautiful.

Why You’ll Love Working with Us:

• Store Manager Bonus Program (Monthly)
• Commission opportunities
• Build a stylish wardrobe with a 50% employee discount!
• Comprehensive extended health & dental benefits.
• We are creative, fun, and passionate about fashion.
• You will receive educational insight and knowledge of our Canadian brand-lines.
• You will have opportunities for professional development and future advancement.

Please note, only candidates who answer the pre-screen questions will be considered.

Job Types: Full-time, Permanent

Pay: $46,800.00-$48,400.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount

Application question(s):

• Is there anything that would prevent you from fulfilling the requirements of this role? (Standing for long periods of time, lifting boxes up to 30 lbs., climbing ladders, vacuuming/dusting)
• What do you believe you are personally accountable for as a Store Manager, regardless of external challenges?
• Tell me about a time you had a store or team member consistently missing sales targets or KPIs. What steps did you take, and what was the outcome?
• What factors are most important to you when choosing a company to work for, aside from compensation?

Experience:

• Retail management: 2 years (required)
• Fashion retail: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Location:

• Victoria, BC V8T 2C5 (preferred)

Work Location: In person