Store Manager

Company Description Willow House Boutique is a locally owned lifestyle boutique that focuses on generational shopping, offering hand-picked, fashionable apparel for customers of all ages at accessible prices. The boutique features limited selections and weekly style updates, giving shoppers exclusive looks that stand apart from large retail chains. In addition to women’s apparel, Willow House offers men’s clothing, gifts, and a dedicated children’s store called Littles. Guests enjoy a warm welcome and a distinctive shopping experience in a faith-based atmosphere. Willow House Boutique aims to be a favorite destination for community-focused, style-conscious shoppers.

Role Description The Store Manager is a full-time, on-site role based in McKinney, TX, responsible for overseeing daily store operations and creating an exceptional in-store experience. This role manages staff scheduling, training, and performance, ensuring team members provide friendly, knowledgeable service to all customers. The Store Manager monitors inventory, merchandising, and visual displays to reflect current trends and weekly updates, while maintaining accurate sales records and cash handling procedures. The role includes implementing retail loss prevention practices, addressing customer concerns, and driving sales goals through effective communication and coaching. The Store Manager collaborates with ownership to support promotional initiatives, uphold the boutique’s faith-based values, and maintain a welcoming environment.

Qualifications

• Customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering a welcoming, high-quality shopping experience.
• Strong Communication skills, with the ability to interact effectively with customers, team members, and leadership.
• Store Management experience, including supervising staff, overseeing daily operations, and managing merchandising and inventory.
• Knowledge of Retail Loss Prevention practices to help protect assets and maintain accurate cash and inventory controls.
• Proven ability to meet sales goals, analyze basic retail metrics, and make decisions that support store performance.
• Experience in retail or boutique environments preferred; prior leadership or supervisory experience is highly beneficial.
• Ability to stand for extended periods, move merchandise, and work a flexible schedule, including evenings and weekends as needed.
• High school diploma or equivalent required; additional coursework or training in retail management or business is a plus.