Store Manager

Store Manager – Trusty Pet Supplies Superstore

Location: Derby, UK

Job Type: Full-time, permanent

Salary: £30,000-£34,000 dependent on experience

About the Role

Are you a natural leader with a passion for pets and people? We’re looking for an experienced Store Manager to take charge of our award-winning Superstore in Derby. You’ll oversee daily operations, lead a fantastic team, and deliver the exceptional customer experience our shoppers expect. This is a hands-on role that combines retail management, team leadership, and a love for animals. The role includes weekdays between 8am - 5.30pm and a weekend rota for Saturdays (8am-5.30pm) and Sundays (10am-2pm)

What You’ll Be Doing

• Lead daily store operations – open and close the store, maintain a clean, welcoming environment, and ensure every customer enjoys a great experience.
• Manage inventory – monitor stock levels, order merchandise, and take advantage of supplier and wholesaler offers.
• Boost sales and performance – set sales targets, create promotions, and motivate your team to achieve them.
• Control budgets and costs – manage store spending and identify opportunities for savings.
• Ensure compliance – uphold company policies, health and safety standards, and legal requirements (including fire safety checks).
• Resolve customer issues – address queries and complaints with professionalism and care.
• Maintain a standout store – ensure shelves are stocked, displays are engaging, and the store looks its best every day.

Team Leadership

• Recruit, train, and support staff in collaboration with HR.
• Build and manage rotas, including weekend and cleaning schedules.
• Conduct regular performance reviews and provide coaching for development.
• Foster a positive, motivated, and team-focused work environment.

Financials & Reporting

• Analyse sales data and forecast future performance.
• Prepare and share reports with senior management.
• Implement measures to prevent loss and improve profitability.

Supplier & Promotions

• Build strong supplier relationships and negotiate great deals.
• Ensure all products are priced accurately and maintain healthy margins.
• Plan and deliver engaging in-store promotions and events.
• Attend meetings and represent your store within the wider business.

What We’re Looking For

• Proven experience in retail management (pet or supermarket experience is a plus).
• Strong leadership, communication, and organisational skills.
• Confidence in analysing data, managing budgets, and driving sales.
• A passion for pets and exceptional customer service.
• Reliable, proactive, and able to thrive in a fast-paced environment.

What You’ll Get

• Competitive salary and performance-related bonuses.
• Staff discount on a wide range of pet products.
• Opportunities for professional growth and career progression.
• A supportive, friendly environment where your ideas are valued.

If you think you are the right fit for the job, please send your CV and cover letter detailing your experience to [email protected]. Unfortunately we are unable to reply to unsuccessful candidates and candidates can expect to hear if they are selected for interview within 2 weeks of application.

Job Types: Full-time, Permanent

Pay: £30,000.00-£34,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Application question(s):

• Please write "yes" to confirm you are able to work Saturday & Sundays

Experience:

• Retail : 3 years (preferred)
• People management : 2 years (preferred)
• Pet specific retail : 1 year (preferred)

Work Location: In person