Store Manager

Job Overview
We are seeking a dynamic and experienced Store Manager to lead our retail team. As Store Manager you are responsible for the site operations, including front of house duties, employee recruitment, site security, cash handling, customer service, stock control, marketing and advertising. You are responsible for maximising the revenue and margin of your site and for controlling the overheads to ensure profitable trading. You are responsible for maintaining a safe and clean environment that is welcoming for both staff and customers.

General Duties

· Complying with the sites opening and closing procedures.

· Serving food and beverages in-line with Brand Standards

· Be responsible for all cash and banking as well as for correct use of the till and PDQ equipment.

· Creating orders and receiving deliveries following the correct stock holding procedures.

· Stock control including stock management, stock counts and waste management.

· Conduct daily communications with your team to ensure brand knowledge and maximise profitability.

· Communicate with your line manager and the marketing team to create promotions and partner with any local events to both maximise sales and support the local community.

Customer Service

· Provide outstanding customer service to ensure Brand loyalty.

· Deal with potentially difficult customers and maintain a safe environment.

· Address feedback from customers in a positive and friendly manner, providing adequate solutions to customer issues.

· Creating a welcoming environment for customers and team members.

Health & Safety & Legislation

· Complying with Brand Policies and Procedures to ensure we meet Health and Safety legislation.

· Ensuring all risk assessments are completed and reviewed when necessary.

· Ensuring COSHH documentation is up to date and policy followed by all team members.

· Ensuring all Food Hygiene procedures are followed and record in Weekly Workbook.

· Ensuring the site cleanliness is maintained to the highest standard.

· Keep all equipment clean and in-line with food safety standards and manufacturer warranties.

· Ensure site is hazard free and safe for team members/public, reporting any issues to your line manager.

Recruitment, Training, Motivation and Monitoring

· Follow the correct recruitment process, ensuring all documentation is completed correctly and updated when necessary.

· Use BrightHR to record, authorise and monitor staff details, holidays, sickness and other absences.

· Manage, monitor and plan the training needs of your team, document, sign off and filing all training with Head Office in accordance with the company procedures.

· Regular reviews with all team members, document, file and send to Head Office on agreed timelines in accordance with the company procedures.

· Preparing and manage schedules in line with sales targets and labour budgets.

Qualities and Skills Required:

· Good knowledge of the hospitality industry, more specifically the coffee industry, keeping up to date with the latest trends and best practices.

· Strong administration and organisational skills, working effectively to meet deadlines.

· Proven change, incident & problem management experience.

· Highly focused on delivering outstanding customer service and promoting Brand loyalty.

· Creative and lateral thinking, idea generating for process improvement and able to implement these.

· Ability to work on multiple tasks independently and within a team.

· Excellent communication and interpersonal skill with a positive and proactive attitude.

· Willing and able to travel to other locations when required.

The ideal candidate will possess excellent organisational and leadership qualities, with the ability to manage a diverse team effectively.

Duties

• Lead and supervise the store team to achieve sales targets and deliver exceptional customer service
• Manage daily store operations, including opening and closing procedures
• Develop and implement merchandising strategies to optimise product presentation and maximise sales
• Oversee stock levels, inventory management, and replenishment processes
• Organise staff rotas, delegate tasks, and monitor performance to ensure operational efficiency
• Conduct staff training programmes to enhance skills and product knowledge
• Maintain high standards of cleanliness, safety, and organisation within the store environment
• Analyse sales data and prepare reports for senior management
• Handle customer enquiries and resolve issues promptly using excellent communication skills
• Promote a positive team environment through effective leadership and motivation

Qualifications

• Proven experience in retail management or a similar supervisory role with demonstrable success in sales management
• Strong leadership skills with the ability to manage teams effectively
• Excellent communication skills, both verbal and written, including phone etiquette
• Organisational skills with the ability to prioritise tasks efficiently
• Experience in merchandising, stock control, and administrative duties
• Multilingual or bilingual abilities are advantageous for engaging diverse customer bases
• Management or supervising experience within retail environments is essential
• Demonstrated ability in team management, sales growth strategies, and organisational development
• Proficiency in time management and maintaining high standards of organisation

This position offers an engaging work environment where your leadership can make a significant impact. We value proactive individuals who thrive in fast-paced retail settings and are committed to delivering outstanding service.

Job Types: Full-time, Permanent

Pay: £31,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Halifax HX1 1TN: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 2 years (required)
• coffee industry: 2 years (required)
• Coffee Shop: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person