Store Manager

Key Responsibilities

• Sales & Revenue Growth: Lead the store team to achieve and exceed monthly, quarterly, and annual sales targets. Monitor sales KPIs, average order value (AOV), and conversion rates.
• Customer Relationship Management (CRM): Cultivate and maintain long-term relationships with high-net-worth clients (HNWIs), VIP buyers, and wedding shoppers. Provide personalized, luxury-standard styling and purchasing assistance.
• Team Leadership & Training: Coach, mentor, and motivate floor sales associates and jewellery consultants. Conduct regular training sessions on product craftsmanship, gemstone grading, current market trends, and upselling techniques.
• Inventory & Stock Management: Oversee daily stock audits, secure high-value vault management, reconcile daily opening and closing inventory, and coordinate with suppliers and head office for timely replenishment and custom orders.
• Compliance & Security: Ensure strict adherence to store security protocols, bullion/cash handling procedures, BIS hallmark standards, and local regulatory compliances.
• Visual Merchandising: Maintain exquisite window displays and showcase layouts that reflect a luxury brand aesthetic, ensuring optimal lighting, cleanliness, and security.

Requirements & Qualifications

• Experience: Minimum 3 to 6 years of proven experience as a Store Manager or Assistant Store Manager within the fine jewellery, luxury watch, or premium retail sector.
• Product Expertise: Comprehensive knowledge of precious metals, diamond grading (4Cs), gemstone authenticity, hallmark standards, and traditional/contemporary jewellery craftsmanship.
• Skills: Exceptional interpersonal and communication skills, strong numerical aptitude for daily sales reporting, and proficiency in retail management software/POS systems.
• Education: Bachelor’s degree in Business Administration, Retail Management, or a related field (gemmology or jewellery design certification is a strong plus).

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person