Store Manager

Job Description: Store Manager

Company: Lenskart
Industry: Retail & Eyewear
Department: Store Operations & Sales
Experience: 2–5 Years
Employment Type: Full-Time
Work Mode: On-site

About the Company

Lenskart is an eyewear retailer offering prescription glasses, sunglasses, contact lenses, and related optical products through its retail stores and online platforms.

Job Overview

We are looking for a results-driven Store Manager to oversee daily store operations, lead the sales team, deliver excellent customer service, and achieve business targets. The ideal candidate should have strong retail management experience, leadership skills, and the ability to improve store performance while maintaining high standards of customer satisfaction.

Key Responsibilities

• Manage daily store opening, closing, and operational procedures.
• Set sales targets and monitor individual and store-level performance.
• Lead, motivate, and coach staff on product knowledge, customer service, and ethical selling.
• Assist customers in selecting suitable eyewear and coordinate prescription-related processes with qualified optical professionals.
• Monitor inventory levels, stock transfers, replenishment, and product availability.
• Maintain attractive product displays and ensure visual merchandising standards.
• Handle customer complaints, returns, and escalated service issues.
• Track sales performance, conversion rates, average bill value, and other key performance indicators.
• Promote relevant products through ethical upselling and cross-selling.
• Prepare sales reports and provide regular performance updates to management.
• Ensure compliance with company policies, cash-handling procedures, and audit requirements.
• Maintain store cleanliness, organization, and operational efficiency.

Candidate Requirements

• Bachelor's degree preferred.
• 2–5 years of retail experience, including team supervision or store operations.
• Experience in eyewear, fashion, consumer electronics, or lifestyle retail is an advantage.
• Strong leadership, sales, and customer-service skills.
• Knowledge of inventory management, POS systems, and sales reporting.
• Good communication, problem-solving, and decision-making abilities.
• Ability to work flexible retail shifts, including weekends and holidays when required.

Key Skills

Retail Management, Store Operations, Sales Targets, Customer Service, Team Management, Inventory Control, Visual Merchandising, Upselling, POS Systems, Sales Reporting.

Performance Expectations

• Achievement of store sales and revenue targets.
• Improved customer satisfaction and sales conversion.
• Effective team performance and staff development.
• Accurate inventory management and stock control.
• Compliance with operational procedures and audit standards.

Application Process: Candidates with relevant retail management and team leadership experience are encouraged to apply.

Pay: ₹400,000.00 - ₹700,000.00 per year

Work Location: In person