Store Manager

Job Description: Bilingual Grocery Store Manager

Position: Grocery Store Manager
Industry: Latin Grocery / Hispanic Supermarket
Employment Type: Full-Time
Reports To: Store Owner

Position Summary

We are seeking an experienced, motivated, and bilingual Grocery Store Manager to oversee the daily operations of our Latin grocery store. The ideal candidate is fluent in English and Spanish, has strong leadership and customer service skills, and understands the products, traditions, and shopping preferences of the Hispanic and Latino community.

The Store Manager will be responsible for managing employees, maintaining inventory, overseeing ordering and merchandising, ensuring food safety, controlling operating costs, and creating a welcoming shopping experience for all customers.

Key ResponsibilitiesStore Operations

• Oversee the daily operations of the grocery store to ensure efficient and profitable performance.
• Open and close the store as needed and ensure all departments are operating properly.
• Maintain a clean, organized, safe, and welcoming shopping environment.
• Establish and enforce store policies, procedures, and operating standards.
• Monitor sales, expenses, shrinkage, and overall store performance.

Employee Management and Leadership

• Recruit, train, supervise, and motivate store employees.
• Prepare employee schedules and ensure appropriate staffing levels.
• Assign daily responsibilities and monitor employee performance.
• Provide coaching, conduct performance evaluations, and address employee concerns.
• Promote teamwork, accountability, professionalism, and excellent customer service.

Inventory and Purchasing

• Monitor inventory levels and coordinate ordering with vendors and suppliers.
• Maintain appropriate stock levels and minimize out-of-stock items.
• Oversee receiving, storage, rotation, and display of merchandise.
• Monitor expiration dates, product quality, spoilage, and inventory shrinkage.
• Maintain strong relationships with suppliers and negotiate pricing when appropriate.
• Ensure products are properly priced, labeled, and displayed.

Fresh Food and Department Oversight

• Supervise departments such as produce, meat, seafood, bakery, deli, prepared foods, and grocery, as applicable.
• Ensure fresh products meet quality standards and are displayed attractively.
• Monitor product rotation and temperature controls.
• Ensure compliance with applicable food safety, sanitation, and health regulations.

Customer Service and Community Engagement

• Deliver excellent customer service and resolve customer complaints professionally.
• Communicate effectively with customers and employees in both Spanish and English.
• Maintain a friendly, culturally welcoming shopping environment.
• Understand customer preferences for Latin American, Caribbean, and Hispanic grocery products.
• Help identify popular products, seasonal merchandise, and opportunities to improve customer satisfaction.

Financial and Administrative Responsibilities

• Monitor sales reports, labor costs, operating expenses, and gross margins.
• Monitor cash-handling procedures and support accurate register reconciliation.
• Reduce waste, theft, spoilage, and unnecessary expenses.
• Prepare operational reports and communicate store performance to ownership.

Safety and Compliance

• Ensure compliance with applicable labor laws, food safety regulations, and workplace safety requirements.
• Maintain proper sanitation and safe food-handling practices.
• Ensure employees follow company policies and established procedures.
• Address safety concerns promptly and maintain a safe environment for employees and customers.

Qualifications

• Fluency in both Spanish and English, with the ability to communicate effectively in writing and conversation.
• Previous grocery store, supermarket, or retail management experience preferred.
• Experience supervising employees and managing daily store operations.
• Knowledge of inventory management, purchasing, merchandising, and customer service.
• Familiarity with Latin American grocery products and customer preferences strongly preferred.
• Basic computer skills and the ability to use point-of-sale systems, inventory software, and sales reports.
• Strong organizational, problem-solving, communication, and leadership skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• Ability to stand and walk for extended periods and lift or move merchandise as required, with or without reasonable accommodation.

Preferred Qualifications

• Three or more years of grocery or supermarket management experience.
• Experience managing fresh departments such as produce, meat, deli, or bakery.
• Knowledge of food safety procedures and inventory control systems.
• Experience improving sales, controlling labor costs, and reducing shrinkage.

Performance Expectations

The Store Manager will be evaluated based on:

• Sales growth and overall store profitability.
• Inventory accuracy and product availability.
• Reduction of spoilage, waste, and shrinkage.
• Employee performance, retention, and productivity.
• Customer satisfaction and service quality.
• Store cleanliness, organization, and food safety compliance.

Compensation and Benefits

Compensation will be based on experience and qualifications. Benefits may include paid time off, health insurance, and other company-sponsored benefits, depending on eligibility and company policy.

Equal Opportunity Statement

We are committed to providing equal employment opportunities and maintaining a respectful, inclusive workplace. Employment decisions are based on qualifications, experience, skills, and business needs in accordance with applicable law.

How to Apply

Interested candidates should submit a résumé outlining their relevant grocery management experience, leadership background, and Spanish-English language proficiency.

Pay: $52,300.00 - $78,000.00 per year

Benefits:

• Paid time off

Work Location: In person