Store Manager

Purpose of the position:

To oversee the full store operation, including sales performance, inventory management, shrinkage control, staff leadership, and customer service excellence.

Duties include:

• Manage and support the full store operation to ensure optimal performance.
• Drive sales growth and achievement of store KPIs and targets.
• Oversee inventory management, stock control, and shrinkage prevention.
• Ensure compliance with operational standards, policies, and procedures.
• Champion exceptional customer service and improve customer satisfaction ratings.
• Monitor and control expenses to maximise profitability.
• Lead, coach, and develop team members for succession and career growth.
• Execute promotional and merchandising strategies effectively.
• Analyse performance data and implement corrective actions where required.
• Step into an acting regional leadership role when required.

Key KPIs:

• Sales growth and turnover performance
• Expense and budget control
• Team development and succession planning
• Shrinkage and loss prevention
• Customer service and satisfaction ratings

Minimum Requirements:

• Diploma or Advanced Certificate in Retail Management / BCom Degree / Retail Management Diploma / related Commercial qualification
• Minimum 5 years’ experience in retail store management or senior supervisory role.
• Experience managing full store operations including staff, stock, and financial performance.

Systems & Technical Skills (Advantageous):

• Exposure to SAP, SIGMA
• Computer literate (MS Office, Excel, PowerPoint).
• Strong numerical and analytical skills.

Competencies & Skills:

• Strong business and commercial acumen.
• Proven leadership and people management capability.
• Results-driven with a focus on operational excellence.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced retail environment.
• Problem-solving and decision-making ability.
• Organised, disciplined, and detail oriented.

Personal Attributes:

• Energetic, self-motivated, and professional.
• Passionate about retail and customer service.
• High integrity and reliability.
• Willingness to learn and grow into more senior leadership roles.

Other Requirements:

• Clear criminal and credit record.
• Valid driver’s license and own reliable transport.
• Willingness to work retail hours (weekends, public holidays, shifts).