Store Manager

**Lead. Inspire. Grow.**Are you an experienced store manager who enjoys leading a team to achieve goals and deliver results? Do you thrive in a fast-paced environment where exceptional customer service, team development, and operational excellence are top priorities?

Are you passionate about building successful teams and delivering an outstanding customer experience in Harford County? High's Convenience Stores wants you!

High's is seeking an experienced Store Manager to oversee all aspects of store operations and lead a team dedicated to delivering our vision of "Fast, Fresh & Friendly" service. In this role, you will drive sales, profitability, employee engagement, and operational excellence while ensuring a welcoming environment for both customers and associates.

Position Summary

The Store Manager is responsible for the overall performance of the store, including leadership of associates, customer satisfaction, financial results, merchandising, inventory management, compliance, and execution of company initiatives. This position plays a critical role in developing future leaders and ensuring long-term store success.

Key Responsibilities

• Lead, coach, and develop all store management and associate team members.
• Supervise day-to-day store operations to ensure efficiency, productivity, and exceptional customer service.
• Create a positive shopping experience by responding promptly and professionally to customer feedback and concerns.
• Recruit, hire, train, develop, and retain high-performing associates.
• Conduct performance coaching, evaluations, and corrective action when necessary.
• Ensure compliance with all company policies, procedures, safety standards, and operational guidelines.
• Analyze sales, labor, inventory, and operational reports to identify trends and opportunities for improvement.
• Develop and execute action plans to achieve sales, profitability, and operational goals.
• Maintain merchandising, inventory control, and store presentation standards.
• Prepare work schedules and coordinate staffing to meet business demands.
• Foster a culture of teamwork, accountability, and engagement.
• Ensure the successful execution of company initiatives and long-range business strategies.
• Perform additional duties as assigned to support business needs.

Qualifications

• Previous leadership experience in retail, convenience store, food service, fuel, or other fast-paced customer-focused environments.
• Proven ability to lead, motivate, and develop teams.
• Strong business acumen with experience managing sales, labor, and operational performance.
• Excellent communication, interpersonal, and problem-solving skills.
• Bachelor's degree in Business or a related field preferred.
• Ability to learn and utilize company technology and store operating systems.
• Flexible availability to work various shifts, including evenings, weekends, and holidays as business needs require.
• Must be at least 18 years of age.

What Makes You Successful

• You lead by example and inspire those around you.
• You are customer-focused and committed to delivering exceptional service.
• You make data-driven decisions that improve store performance.
• You are highly organized and can effectively manage multiple priorities.
• You create a positive workplace culture that attracts and retains talent.
• You embrace challenges and seek opportunities for continuous improvement.

Working Conditions

• Retail environment with occasional exposure to dust, extreme temperatures, petroleum products, and cleaning chemicals.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, reaching, lifting, and carrying merchandise and supplies.
• Ability and commitment to maintain store operations during all weather conditions.

Why High's?

At High's, we believe our success starts with great leaders. As a Store Manager, you'll have the opportunity to make a meaningful impact on your team, your customers, and your community while growing your career with a company that values leadership, service, and operational excellence.

Benefits May Include:

• Competitive salary
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Career advancement opportunities
• Training and development programs

Join High's Convenience Stores and help us deliver a Fast, Fresh & Friendly experience every day. Apply today!