Store Manager

Store Manager

Company: Silvia Tcherassi

Location: Coral Gables, FL

Employment Type: Full-Time

About the Opportunity

We are seeking an experienced Store Manager to lead a luxury retail boutique in Coral Gables, FL , drive sales performance, and deliver an exceptional client experience. This role will oversee day-to-day store operations, lead and develop the sales team, cultivate strong relationships with VIP clients, and drive client retention through effective CRM and clienteling strategies.

The Store Manager will play a key role in achieving sales objectives, maintaining exceptional service standards, and ensuring the boutique consistently reflects the quality and image expected within a luxury retail environment.

Key Responsibilities

• Lead daily boutique operations, including sales performance, inventory, and overall store execution.
• Achieve store sales objectives by monitoring performance and driving key performance indicators (KPIs).
• Lead, train, mentor, and motivate the sales team to deliver exceptional results and client service.
• Build and maintain strong relationships with VIP and high-value clients through personalized outreach and service.
• Manage and nurture the client database, utilizing CRM tools to strengthen engagement, follow-up, and client retention.
• Ensure every client receives a personalized, high-touch luxury shopping experience.
• Maintain the boutique's presentation and ensure the store consistently reflects established brand standards.
• Monitor sales results and KPIs and adjust strategies as needed to optimize performance.
• Manage store budgets and support overall store profitability.

Qualifications

• Minimum of 5 years of experience managing luxury boutiques or working in high-end sales environments.
• Proven experience with client development, VIP engagement, clienteling, and CRM management.
• Demonstrated ability to lead, inspire, mentor, and develop sales teams.
• Strong understanding of sales KPIs and the ability to adjust strategies based on performance.
• Strong operational, organizational, and client-service skills.
• Proficiency with Microsoft Office, Shopify, and CRM-related tools .
• Ability to thrive in a client-focused, results-driven luxury retail environment.
• Bilingual proficiency in English and Spanish is required.

Ideal Candidate

The ideal candidate is an accomplished luxury retail leader with a strong combination of sales leadership, VIP client development, CRM expertise, team management, and store operations experience .

This individual should be confident driving business results while maintaining an elevated client experience, developing long-term client relationships, and creating a high-performing sales environment.

Position Details

This is a full-time Store Manager position based in Coral Gables, FL .