Store Manager

About Soap Opry

Soap Opry Laundry is a full-service laundromat in East Nashville, operating since 2012. We offer self-service, wash-and-fold, pickup and delivery, solvent-free dry cleaning, and commercial laundry. Our commercial customers include short-term rental operators, hotels, spas, wellness studios, dental offices, and professional firms, all on scheduled weekly pickups. The store runs Day and Afternoon shifts with a team of 8.

The Role

The Store Manager runs the store day to day. You are accountable for three things: customers leave satisfied, orders go out correct and on time, and the team performs to standard on every shift. This is a hands-on, on-site role that reports directly to the owner. You will make most operating decisions on your own, solve problems as they come up, and keep the owner informed with clear, regular reporting.

Responsibilities

Customer Service

• Set and enforce the service standard for walk-in, wash-and-fold, delivery, and commercial customers
• Own customer issues from complaint to resolution: missing items, damage, late orders, and billing questions
• Be the day-to-day contact for commercial accounts on pickup schedules, special handling, and quality concerns

Productivity and Operations

• Plan daily production so wash-and-fold, dry cleaning, and commercial orders meet promised turnaround times
• Use our in-house tools to assign team responsibilities, balance workloads, and track individual performance
• Track pounds processed, turnaround, and labor hours, and fix bottlenecks in washing, drying, folding, and staging
• Run order intake, tagging, and quality checks so every order is counted, sorted, and returned correctly
• Coordinate pickup and delivery routes with the driver
• Monitor machine status, report breakdowns, and work with service vendors to keep equipment running
• Manage supply and chemical inventory and place reorders

Store Cleanliness and Appearance

• Keep the store clean, organized, safe, and welcoming at all times, inside and out
• Run opening, mid-day, and closing cleaning checklists, and hold each shift accountable for completing them
• Keep machines, folding tables, carts, restrooms, floors, and lint traps clean on a set schedule
• Keep signage, pricing, and the customer area current and in good repair, and report facility issues to the owner

Staff Accountability

• Build and post the weekly schedule within the labor budget, and cover call-outs
• Hold staff to clear standards for attendance, quality, productivity, and conduct
• Coach in the moment, document issues, and handle discipline consistently
• Approve timecards and time-off requests
• Recommend hires and terminations to the owner

Training

• Onboard every new hire with a structured checklist covering safety, machines, POS, order handling, and customer service
• Train staff on our existing SOPs for each station (intake, washing, drying, folding, dry cleaning, commercial linen), and update them as processes change
• Cross-train staff so every shift can cover every station

Reporting

• Send the owner a weekly report covering sales, pounds processed, labor cost, turnaround, customer issues, staffing, and equipment status
• Flag problems early and propose a fix

Required Qualifications

• At least 3 years managing a laundromat, wash-and-fold, dry cleaning, commercial laundry, janitorial or cleaning operation, or a similar service business with hourly staff
• Direct supervisory experience scheduling, training, coaching, and disciplining hourly staff
• A track record of strong customer service, including handling upset customers calmly and fairly
• Ability to work independently: you set priorities, solve problems, and follow through without daily oversight
• Comfort with numbers, including labor hours, pounds, turnaround times, and basic sales reports
• Comfort with POS and scheduling software, smartphone apps, and team messaging
• Flexible availability, including some evenings and weekends, to respond to urgent staffing or equipment issues
• Ability to stand for long periods and lift 50 lbs

Preferred Qualifications

• Commercial linen experience: intake counts, weight-based billing, par levels, stain treatment, and quality control
• Experience with Cents or another laundry POS, Gusto, and Slack
• Basic troubleshooting on commercial washers and dryers
• Bilingual in English and Spanish
• Experience opening or growing a location or a new service line

How You'll Be Measured

• Customer complaints resolved within 24 hours
• Online review rating of 4.5 stars or higher
• 98% or more of orders completed by the promised time
• Fewer than 1 lost or damaged item per month
• Labor cost within the weekly budget
• Next week's schedule posted by Thursday, with zero uncovered shifts
• All new hires complete onboarding within their first 2 weeks
• All station SOPs reviewed and updated within 90 days
• Weekly report to the owner every Monday

Your First 90 Days

• Month 1: learn every station and the POS
• Month 2: post the schedules, own customer issues, and start weekly reporting
• Month 3: have SOPs reviewed and updated, cross-training underway, and turnaround targets in place

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Experience:

• management: 3 years (Required)

Ability to Commute:

• Nashville, TN 37207 (Required)

Work Location: In person