Store Manager

Lead with integrity. Inspire your team. Create exceptional customer experiences.

About the opportunity

John Franich Jewellers is seeking an experienced, values-driven Store Manager to lead our NorthWest Shopping Centre store.

This is an opportunity for an accomplished Retail Manager, Assistant Manager or exceptional Senior Sales Professional ready to take the next step in their career.

Working closely with the owners, you will take responsibility for the day-to-day leadership and commercial performance of our store, while ensuring the exceptional service, professionalism and personal attention for which John Franich Jewellers is known.

As an independent manufacturing jeweller, we offer something different from conventional jewellery retail. Alongside our carefully curated collections, we specialise in custom design, remodelling, repairs and helping clients celebrate life's most meaningful moments.

Your responsibilities

Leadership & Team Development

• Lead by example, creating a positive, professional and accountable team environment.
• Coach and develop team members to achieve their individual and collective potential.
• Uphold our company values, service standards and operational procedures.
• Take ownership of daily store operations and decision-making within agreed responsibilities.

Sales & Commercial Performance

• Drive sales performance, conversion and profitability through proactive leadership.
• Deliver exceptional, relationship-focused customer experiences.
• Identify sales opportunities, encourage effective follow-up and build lasting client relationships.
• Monitor sales results, stock performance and key retail indicators.

Jewellery Services & Workshop Coordination

• Develop a sound understanding of our jewellery collections, custom design, remodelling and repair services.
• Oversee customer consultations, repair intake and workshop coordination.
• Work collaboratively with our jewellers and specialist service providers to ensure exceptional outcomes.
• Assist with basic jewellery and watch services where appropriately trained.

Store Operations

• Maintain accurate stock control and high standards of security.
• Oversee merchandising and the presentation of our jewellery collections.
• Ensure efficient administration, communication and daily operational processes.

About you

We are looking for someone who brings both professional capability and personal integrity.

You will ideally have:

• Proven success in retail management, assistant management or senior retail sales.
• Strong commercial awareness and a demonstrated ability to achieve sales targets.
• Excellent communication and relationship-building skills.
• The confidence to lead, make decisions and take responsibility.
• A genuine interest in jewellery, craftsmanship and personalised customer service.
• Strong organisational skills, attention to detail and a willingness to learn.
• A respectful, collaborative approach with a natural ability to inspire others.
• NZ resident

Experience in jewellery, watches or premium retail would be advantageous, although the right attitude, leadership ability and values are equally important.

What we offer

• Competitive remuneration reflecting your experience and responsibilities.
• A structured full-time roster, including one fixed weekend day.
• Staff purchasing privileges.
• The opportunity to work closely with experienced jewellery professionals.
• A supportive, established independent New Zealand business.
• The opportunity to make a meaningful contribution to the future of John Franich Jewellers.

About John Franich Jewellers

For decades, John Franich Jewellers has been part of the West Auckland community, building a reputation for quality craftsmanship, trusted advice and genuine personal service.

Our purpose is simple: We Create Life Memories.

Our vision is to Make Life Brilliant.

We believe in integrity, respect, care and doing what we say we will do.

If you share these values and have the experience, initiative and enthusiasm to lead our team, we would love to hear from you.

Apply with your CV and a covering letter outlining your leadership experience and what attracts you to this opportunity.