Store Manager

Benefits:

• Employee discounts
• Training & development
• Company parties
• Free uniforms

Job Description

Are you a hands-on retail leader who enjoys developing a team, creating a great Guest experience, and keeping the many parts of  a store operation moving together? Do you have an interest in food, flavor, and helping Guests discover something new? 

Join The Spice & Tea Exchange® as a Store Manager, where you will lead the day-to-day operation of the store while remaining  actively involved in the Guest experience, selling floor, product, inventory, production, and team. The Store Manager sets the  example, establishes daily priorities, and helps ensure the store is well staffed, well stocked, organized, and operating effectively. In this role, you directly support our mission of Creating & Sharing the Experience of a More Flavorful Life® by developing a knowledgeable and engaged team, maintaining strong store standards, and creating an experience that keeps Guests coming  back.

Responsibilities

A Store Manager will be expected to:

• Lead by example in Guest experience, selling behaviors, product knowledge, and store standards.
• Lead, train, coach, schedule, and support the store team, setting clear expectations and following up on performance and  daily responsibilities.
• Manage daily store operations and priorities, including opening and closing procedures, POS and cash controls, deposits,  store security, and required records.
• Oversee inventory and product flow, including ordering, receiving, stock levels, labeling, pricing, inventory adjustments, and  physical inventory.
• Oversee and participate in blending, packaging, stocking, merchandising, and production activities to help ensure product  availability and quality.
• Maintain a clean, organized, well-merchandised, and Guest-ready store environment.
• Manage labor scheduling and daily floor coverage based on business needs and established budgets.
• Monitor store performance and sales results, using available information to identify opportunities and coach the team.
• Support local store marketing, promotions, events, and community engagement in partnership with the Owner.
• Maintain clear communication with the Owner regarding store performance, staffing, inventory, Guest feedback, and  operational needs.
• Perform other store-related duties as assigned by the Owner.

Requirements

• High School Diploma or equivalent.
• Previous management experience in retail, hospitality, restaurant, specialty food, or a comparable customer-facing business.
• Demonstrated ability to lead and develop a team while maintaining strong Guest service and selling standards.
• Strong organization, communication, follow-through, and ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, inventory, POS/cash controls, and day-to-day store operations.
• Comfort using computer applications, including point-of-sale systems and Microsoft Office.
• Reliable transportation to meet scheduled shifts.

Preferred Skills

• 2 or more years of retail or comparable operations management experience.
• Experience managing sales, people, products, inventory, and point-of-sale systems.
• Interest in culinary arts, cooking, spices, teas, or specialty food products.
• Experience using sales and operational results to coach a team and improve store performance.
• Adaptability and ability to shift priorities based on Guest, team, and business needs.

Physical Demands

• Regular use of kitchen tools to support blending and product preparation as needed.
• Ability to remain on your feet and actively maneuver throughout retail, stockroom, and production areas for approximately 95% of the workday, including extended periods of standing and walking, as well as frequent bending, twisting, reaching,  stooping, squatting, and lifting.
• Frequent lifting and moving of products weighing up to 50 lbs.
• Constant exposure to a variety of spice and tea aromas, including airborne particles and ingredients that may contain or come into contact with common food allergens.