Store Manager - Full Time

Job Summary

Brew Factory, Cardiff is looking to establish itself as a leader in specialty coffee, hot food, patisserie, gelato, matcha and premium drinks in Cardiff. We're looking for a driven, hands-on Store Manager to take full ownership of our Cardiff store and lead it to its next stage of growth and success!

In this full-time role, you will be the driving force behind store operations, sales growth, performance and exceptional customer service. Your leadership will inspire your team, ensure smooth daily operations, and create an engaging shopping environment. If you thrive in fast-paced settings, leading from the front, possess excellent communication skills, and have a passion for retail management, this is the perfect opportunity to make a significant impact while advancing your career.

Duties

• Oversee daily store operations, ensuring efficiency and high standards of customer service
• Lead, motivate, and supervise team members to achieve sales targets and deliver outstanding experiences
• Manage merchandising displays to maximise product visibility and appeal
• Develop and implement sales strategies to drive revenue growth
• Handle administrative tasks such as scheduling, inventory management, and reporting
• Maintain excellent phone etiquette and communication with customers, vendors, and staff
• Organize team training sessions to enhance product knowledge and customer engagement skills

Requirements

• Proven management experience in a retail environment with managerial responsibilities
• Strong leadership skills with the ability to motivate and develop a team
• Ability to take full ownership and accountability for store operations, standards, and performance
• Act as a brand ambassador, ensuring every customer receives an outstanding experience
• Manage and report on key performance indicators (KPIs), including sales, labour costs, wastage, and customer satisfaction
• Develop and execute strategies to grow sales and increase average transaction value
• Recruit, onboard, and train new team members to build a strong, capable team
• Manage staff rotas, performance, and day-to-day people management
• Maintain the highest standards of store presentation, cleanliness, and health & safety compliance
• Oversee stock control, ordering, and supplier relationships to minimise waste and maximise margin

What We're Looking For

• Proven experience managing a café, restaurant, or retail store, ideally within hospitality or coffee
• Demonstrated experience in sales management and merchandising techniques
• Exceptional organisational skills with effective time management abilities
• Ability to handle administrative tasks accurately and efficiently
• Prior experience in retail management or similar roles is highly preferred
• Knowledge of store operations, inventory control, and customer service standards
• A strong track record of hitting sales targets and managing KPIs
• Experience recruiting, training, and managing a team
• Excellent leadership, communication, and organisational skills
• A hands-on, proactive approach with the ability to work under pressure
• Passion for coffee and delivering great customer experiences
• Flexibility to work a minimum of 45 hours per week, including weekends
• Excellent communication skills

What We Offer

• Competitive salary based on experience
• Annual bonus based on individual and store performance (participation in our store profit-sharing scheme)
• The opportunity to shape and grow a store you'll be fully accountable for
• A supportive, fast-paced environment with real career progression

Join us as a Store Manager and become part of a vibrant team dedicated to delivering excellence! We value energetic leaders who are passionate about retail success and eager to grow professionally. This full-time position offers an exciting opportunity to lead with confidence while fostering a positive shopping environment for all customers.

Pay: £30,420.00-£34,790.00 per year

Benefits:

• Employee discount
• Pay rise

Application question(s):

• How many years of experience do you have managing a café, restaurant, or retail store?
• Do you have experience taking full P&L or overall operational responsibility for a store or site (not just shift/team leading)?
• Have you managed and reported on KPIs such as sales targets, labour costs, or wastage in a previous role?
• Do you have experience within the coffee, hospitality, or specialty food & beverage sector specifically?
• This role requires a minimum of 45 hours per week, including weekend availability. Are you able to commit to this?

Work Location: In person