Store Manager (ฺMatter Makers)

Store Manager [Junior - Senior]
Brand : Matter Makers

Responsibilities:

1.Sales & Business Support

• Manage the daily operations of a small-scale store, ensuring smooth and efficient store performance.

• Monitor daily sales performance and assist in implementing improvement strategies.

• Encourage the team to maximize sales opportunities and deliver personalized service.

2.Store Operations Management

• Assist in overseeing daily store operations to ensure smooth and efficient workflows.

• Ensure all operational procedures follow the brand’s Standard Operating Procedures (SOP).

• Monitor store opening and closing procedures.

• Support operational tasks including cashiering, reporting, Online delivery and administrative duties.

• Coordinate with internal departments regarding operational matters.

3.Customer Experience

• Ensure the delivery of high-quality customer service aligned with luxury retail standards.

• Handle customer inquiries, complaints, and service recovery professionally.

• Support clienteling activities and relationship building with key customers.

4.Inventory & Store Support

• Assist in inventory management, stock replenishment, and stock counts.

• Ensure accurate stock handling and reporting.

• Support visual merchandising execution and store presentation standards.

• Lead and Control stock loss

5.People Management

• Lead, coach, and develop the team, including recruitment, scheduling, and performance management

• Foster a positive work environment and drive team engagement

• Ensure effective staff training and uphold service excellence and product knowledge

Job Specification

• Bachelor’s Degree / Diploma / High Vocational Certificate or equivalent work experience.

• Minimum 3-5 years of retail management experience, preferably in Fashion retial or premium retail.

• At least 1–2 years in a supervisory or assistant management role and Proven experience managing a retail store and leading frontline teams.

• Experience in fashion or luxury retail is preferred.

• Strong leadership, operational, and customer service capabilities.

• Able to communicate in English with local and international customers.

• Ability to work in a fast-paced environment and flexible hours (including weekends and holidays)

Working & Benefit Conditions

• 5/6-day work week, including weekends and public holidays.

• Flexible to work during peak sales periods, promotional events, and product launches.

• Provident fund & SSO.

• Group insurance includes life, health, and dental insurance.

• Employee discount.

• A learning environment where you can dive deep and make an impact.