Store Manager (m/f) - Permanent Contract

The Store Manager reports directly to the Retail Director.

Responsibilities 1 - STORE MANAGEMENT & ANIMATION

• Comply with procedures and strategies established by management
• Deliver an exceptional customer experience while adhering to sales process steps
• Manage external service providers operating within the boutique
• Propose and implement in-store activations and promotional events to exceed targets
• Uphold and protect brand image and standards
• Train and coach the team (sales pitch, procedures, collections, materials, etc.)
• Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
• Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT

• Monitor sales and financial KPIs
• Understand the boutique’s P&L and respect budget constraints
• Proactively develop action plans to achieve sales targets
• Process daily/weekly bank deposits
• Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT

• Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
• Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
• Identify hiring needs and liaise with the HR department
• Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
• Submit payroll variables within the deadlines specified by management
• Create and optimize staff schedules
• Conduct monthly 1-on-1 check-ins with team members and track progress
• Set team and individual performance objectives
• Conduct annual performance reviews within required deadlines
• Intervene and alert the HR department regarding behavioral issues or policy breaches
• Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT

• Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
• Supervise rolling stock-takes
• Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).

5 - MANAGEMENT

• Celebrate and embrace differences
• Support creative energy
• Cultivate employee engagement
• Share enthusiasm
• Unlocking the power of the collective

✨ Profile Required

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
• You have prior experience as a Store Manager within a high-end ready-to-wear brand.

Hard Skills REQUIRED SKILLS & QUALIFICATIONS :

• Be familiar with and proficient in the following tools : Office Suite, Talentview, Biron, Shopify…
• Managing and optimising stock
• Recruit and unite
• Mastering schedule management
• Mastering sales techniques
• Budget management and financial oversight

Soft Skills

• Strong attention to detail and rigor
• Excellent organizational skills
• Proactivity
• Solution-oriented mindset
• Agility and adaptability
• Strong communication skills
• Leadership skills