Store Manager | Marlow

Marlow is looking for a Boutique Store Manager to lead our Ponsonby store as we renovate into a beautiful new luxury retail space.

This is an exciting opportunity for an experienced retail leader who loves premium customer experience, team development, styling, and store performance. If you are passionate about fashion, wellness, and building a high-performing team, we would love to hear from you.

About Marlow

Established in 2020, Marlow creates premium athleisurewear for the modern woman. Our pieces are simple, sleek, effortless, and designed to be timeless staples in every wardrobe. Designed in New Zealand, Marlow is a growing brand with a loyal customer community and an exciting next phase ahead.

Follow us at @marlowstore and visit marlowstore.com

About the role

This is a full-time leadership role based in Ponsonby, working Tuesday to Saturday, approximately 37 to 38 hours per week.

As Boutique Store Manager, you will lead the day-to-day success of the store, creating an exceptional customer experience while driving sales, team performance, and operational excellence. You will work closely with the Directors and Retail Training Manager and play a key role in the continued growth of the Marlow brand.

What you will be responsible for

Leadership and team development

• Lead, coach, and motivate the store team to deliver exceptional service and results
• Build a positive, high-performing team culture
• Support training, development, and ongoing performance growth
• Lead by example in all areas of customer service, presentation, and professionalism

Sales and customer experience

• Deliver an elevated in-store experience that reflects the Marlow brand
• Drive sales performance, KPIs, and team benchmarking
• Build strong relationships with customers through styling, wardrobe appointments, and VIP engagement
• Act as a passionate brand ambassador in every customer interaction

Operations and commercial performance

• Oversee rostering, with planning and sign-off in partnership with Directors
• Support store operations including banking, wages, and daily administration
• Manage stock, stocktake, and inventory processes
• Work confidently with POS and inventory systems
• Support e-commerce and online customer service activity
• Maintain high visual merchandising standards across the store

Brand and community

• Support in-store events, new brand launches, and VIP evenings
• Contribute to social media content creation that reflects the Marlow brand and community

What we are looking for

Essential experience

• Previous experience in a store management role
• Proven ability to lead and develop a retail team
• Strong customer service and sales leadership capability
• Experience managing KPIs, store operations, stock, and rostering
• Confidence using inventory management and POS systems
• Excellent communication skills with both customers and team members
• A genuine passion for fashion, styling, and premium customer experience
• Flexibility to support the needs of the business
• Commitment to building a long-term career with the brand

What we offer

• Competitive remuneration package including bonuses and incentives
• Incredible wardrobe allowance and 50 percent off all Marlow products
• Direct support from the Directors and Retail Training Manager
• A supportive, nurturing, and collaborative culture
• The opportunity to grow with a progressive New Zealand brand during an exciting expansion phase

Apply

If you are an experienced retail leader ready to make your mark in a growing premium fashion brand, we would love to hear from you.

Please apply with your CV and cover letter. Shortlisted applicants will be contacted by our Directors for interview.