STORE MANAGER / RETAIL OPERATION MANAGER

Role Overview

The Store Manager / Retail Operation Manager at Liberty Walk Malaysia is responsible for the end-to-end management of the retail outlet. This includes driving high-value automotive body kit sales, managing premium merchandise inventory, and ensuring the brand’s lifestyle (cafe/showcase) environment meets international quality standards.

Key Responsibilities

• Automotive & Lifestyle Sales Management: Oversee the end-to-end sales process for high-value automotive components (body kits, wheels, accessories) and premium lifestyle merchandise. Ensure sales targets are met while maintaining a consultative, enthusiast-focused customer service approach.
• Operations & SOP Compliance: Manage daily opening/closing procedures, POS systems, and cash handling. Ensure the store environment, including vehicle displays and cafe areas, adheres strictly to Liberty Walk’s global brand guidelines.
• Inventory & Logistics Oversight: Coordinate with the procurement team to manage stock levels of imported automotive parts. Conduct regular stock-takes to prevent shrinkage and ensure high-value items are tracked accurately.
• Team Leadership: Supervise retail staff and cafe personnel. Manage staff scheduling, provide product knowledge training (essential for explaining technical automotive specifications), and foster a high-performance culture.
• Customer Experience & Engagement: Act as the primary point of contact for high-net-worth clients, car club members, and automotive enthusiasts. Manage customer feedback and resolve issues to maintain the brand’s premium reputation.
• Marketing & Event Coordination: Support the implementation of local marketing campaigns, automotive meetups, and product launches held at the showroom.

Typical Requirements & Qualifications

• Experience: 3–5 years of experience in retail management, specifically within automotive, luxury goods, or lifestyle retail sectors.
• Education: Diploma or Degree in Business Management, Marketing, or a related field.
• Technical Skills: Proficiency in POS systems and cloud-based inventory management software and strong command of Mandarin and English is often a preferred asset for high-end retail in Kuala Lumpur.
• Soft Skills: A genuine passion for car culture is highly preferred, as the role requires building rapport with automotive enthusiasts and understanding the technical nuances of the brand's product lineup.