Store Manager (SF-Cerrillos)

Position Summary

Urban Wellness is seeking an experienced, motivated, and people-focused Store Manager to lead our Santa Fe Cerrillos dispensary operations. Store Managers play a critical role in driving store performance, developing teams, maintaining compliance, and creating an exceptional customer experience while supporting the continued growth of one of New Mexico’s leading cannabis companies. This position is ideal for leaders who thrive in fast-paced retail environments, value operational excellence, and are passionate about coaching teams, building culture, and developing long-term cannabis retail careers.

At Urban Wellness, Store Managers are empowered to lead professionally while receiving ongoing support, leadership development, and opportunities for continued career growth within the organization.

Benefits & Perks

Competitive salary
Health, dental, and vision insurance (employer contributions)
Supplemental insurance options, including accident and disability coverage
Paid time off (PTO) & Sick Leave (HWA Compliant)
30% employee discount on products and merchandise
Ongoing leadership training and professional development
Opportunities for advancement and multi-store leadership growth
Supportive workplace culture with professional HR and operational infrastructure

Key Responsibilities

Leadership & Team Development

Recruit, train, coach, and develop Budtenders, Leads, and Assistant Managers
Foster a positive, accountable, and team-oriented workplace culture
Support employee development, performance management, and operational consistency
Lead by example through professionalism, communication, and customer service excellence
Conduct team meetings, coaching sessions, and leadership development conversations

Customer Experience & Sales Leadership

Ensure a welcoming, educational, and customer-focused dispensary environment
Support sales performance, customer retention, and loyalty initiatives
Resolve customer concerns professionally and effectively
Monitor store performance and identify opportunities to improve customer experience and operational results
Help drive store sales goals and team accountability

Operations & Compliance

Oversee daily dispensary operations, including opening and closing procedures
Ensure compliance with all New Mexico cannabis regulations and company SOPs
Support inventory management, audits, cash handling, and operational reporting
Maintain accurate documentation and operational organization
Ensure compliance, safety, sanitation, and loss prevention standards are consistently followed

Inventory & Financial Oversight

Monitor inventory levels and product accuracy
Coordinate inventory audits and operational reporting
Support labor management and operational budgeting goals
Analyze sales trends and operational data to improve store performance

Team Collaboration & Company Culture

Collaborate with leadership, HR, and operations teams
Participate in company initiatives, leadership meetings, and operational projects
Help maintain a respectful, inclusive, and professional workplace culture
Support ongoing company growth and operational excellence initiatives

Qualifications

Must be at least 21 years of age
High school diploma or equivalent required
3–5 years of retail management experience preferred
Cannabis industry leadership experience strongly preferred
Strong leadership, communication, and team management skills
Knowledge of cannabis products, retail operations, and customer service standards
Understanding of New Mexico cannabis regulations and compliance expectations
Experience with POS systems, inventory management, scheduling, and reporting
Ability to multitask and lead effectively in a fast-paced retail environment
Professional, organized, and solution-oriented mindset

Growth & Development Opportunities

Urban Wellness is committed to promoting from within whenever possible. Store Managers may have opportunities to grow into:

Multi-Store Leadership
Regional Operations
Training & Development Leadership
Additional operational and executive leadership opportunities as the company grows

Leaders receive ongoing development in:

Cannabis compliance and SOPs
Leadership and coaching
Retail operations
Sales performance
HR and employee development
Communication and conflict resolution

Physical Requirements

Ability to stand for extended periods
Ability to lift and carry up to 25 pounds
Ability to support daily retail operational activities as needed

Schedule Requirements

Must be available to work evenings, weekends, and holidays as needed
Must comply with all company policies, procedures, and compliance standards

Equal Opportunity Employer

Urban Wellness is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, respectful, and welcoming environment for all employees and customers.

Pay: $45,000.00 - $60,000.00 per year

Work Location: In person