Store Manager / Team Lead

About The Role We are seeking highly motivated and experienced store leaders to join our team. You will take the ownership of store operations, developing team members and the growth of the stores. We are growing internationally! A huge expansion plan and development opportunities in Australia!

Skills And Experience

• Experienced in fast food or beverage industry is preferred
• Experienced as a team lead is a minimum
• A passion for delivering high standards of products and services
• A willingness to succeed. We offer ongoing training and development to help you achieve your career goals.

Role & Responsibilities

Staff management

• Training, supervising and appraising staff
• Creating and managing weekly rosters
• Maintaining employees’ attendances
• Ensuring compliance with health and safety legislation for staff
• Training and reviewing staff new processes / products / policies regularly
• Providing a two-way communication and emphasis in motivation and teamwork
• Reviewing staff work performance periodically.

Cash and sales management

• Managing cash deposit for store
• Maintaining statistical and financial records – cash-up settlements
• Organising all receipt (cash deposit, cash in and out, daily cash up summary) to accounting team
• Maximising profitability and meeting sales targets.

Stocktake management

• Overseeing stock control and placing orders
• Updating the store’s stocktake and place weekly / fortnightly orders on Inventory App
• Compiling monthly order sheets and sending to head office.

Store management

• Maintaining store cleaning up
• Being proactive about reporting store equipment, maintenance, and repairs
• Machines maintenances (fridges, blenders) Report Ad hoc maintenance to Regional Manager for further procedure
• Dealing with customer queries and complaints, identify customers’ needs and respond proactively to their concerns
• Preparing promotional materials and displays
• Learning, reviewing, and updating regularly of new products / processes / policies
• Liaising with regional manager, report on management regarding sales results and productivity
• Managing all Food & Beverage and day-to-day operations within budgeted guidelines and to the highest standards
• Preserving excellent levels of internal and external customer service
• Establishing targets, schedules, policies and procedures
• Implementing other tasks under the instruction of regional managers and operations manager
• Supporting the training of franchisee staff.

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