Store Operations Manager

About the Role

As a Store Operation Manager, you are responsible for managing store operational activities to ensure increased sales and productivity of the human resources in the store, in support of maximum profitability.

Responsibility :

1. Plan targets for each department* (monthly, weekly, daily) and monitor achievement based on market characteristics, to serve as a reference for evaluating store operational performance.

2. Manage product/inventory turnover in the store* including forecasting, clearance, product transfers, and replenishment to optimize available space with products that contribute to increasing sales.

3. Oversee the implementation of displays and layouts* to ensure compliance with established standards and policies.

4. Enhance the comfort and satisfaction of customers* who visit and transact in the store to optimize the frequency and quality of transactions for each customer.

5. Control store operational costs* including TLA, Manpower, shrinkage, ADF, and other expenses according to the approved budget to ensure store profitability is achieved.

6. Control and evaluate all promotion and advertising programs* both local and national, to ensure alignment with plans and to increase visitor numbers, transaction frequency, and basket size.

7. Oversee all operational activities* to ensure they run according to established procedures and standards, thereby minimizing deviations that could result in financial and non-financial losses for the company.

8. Manage and monitor the execution of improvement programs* directed by superiors to ensure they are completed on schedule and achieve satisfactory results.

9. Direct, motivate, review, and assess subordinates' performance* to achieve maximum work productivity.

Requirement :

• Minimum Bachelor’s degree in any major
• Minimum 5 years of work experience in store operations, with at least 3 years as a Duty Manager

About Kawan Lama Group

Established in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.