Store Quality Control - Staff

Store Quality Control - Staff

Requirements:

• Minimum education D3/S1
• Minimum 1 year of experience in Quality Control, Quality Assurance, Store Audit, F&B Operations, or related roles
• Experience in the F&B, retail, coffee shop, or food service industry is highly preferred
• Good understanding of food safety, hygiene, SOP, and quality control standards.
• Able to prepare clear and accurate reports using Microsoft Excel/Google Sheets

Responsibilities:
- Check & Conduct regular store quality inspections (offline, online, and CCTV where applicable) covering bar cleanliness, machine condition, raw material freshness, product expiry, grooming, service readiness, and SOP compliance.
- Execute scheduled QC visits (daily, weekly, monthly) and quality audits across assigned stores to ensure coverage targets are met and quality risks are identified early.
- Collect QC findings, photos, videos, and supporting evidence related to product quality, hygiene, machine calibration, waste, customer complaints, and operational deviations.
- Record all QC inspection results and evidence accurately into the designated QC forms or systems to ensure traceability, comparability, and audit readiness.
- Report and submit daily, weekly, and monthly QC reports, including key findings, recurring issues, risk areas, and improvement recommendations to Area Management and related HQ teams.
- Follow Up on QC findings with Store Leaders, Area Managers, technicians, and related teams to ensure corrective actions are implemented and issues are properly closed.
- Support store teams through coaching and clarification on SOP, quality standards, and corrective actions to prevent recurring quality and compliance issues.