Store Specialist

About the role

We are seeking a dedicated Store Specialist to join the DITO Telecommunity Corporation team in Valenzuela City, Metro Manila. This is a contract position that plays a vital role in delivering exceptional customer experiences and driving retail operations at our store locations. As a Store Specialist, you will be at the forefront of our retail operations, representing the DITO brand whilst providing expert guidance to customers and maintaining a dynamic, welcoming store environment. This position is essential to our retail strategy and contributes directly to customer satisfaction, sales performance, and brand loyalty.

Key responsibilities

• Assist customers in selecting and purchasing DITO telecommunications products and services, providing knowledgeable and friendly advice tailored to their needs
• Process transactions accurately using point-of-sale systems and maintain proper cash handling procedures
• Maintain an organised, clean, and visually appealing store environment that reflects DITO brand standards
• Stock shelves and displays with merchandise, ensuring all products are properly labelled and readily accessible
• Handle customer enquiries, complaints, and concerns professionally, working to resolve issues and ensure customer satisfaction
• Promote DITO products, services, and special offers to customers during interactions
• Meet personal and team sales targets whilst maintaining high standards of customer service
• Collaborate with team members and store management to achieve daily and weekly operational objectives
• Monitor inventory levels and report stock discrepancies to management
• Adhere to company policies, procedures, and health and safety regulations at all times

What we're looking for

• Previous experience working in retail or a customer-facing environment is highly desirable
• Strong communication and interpersonal skills with the ability to interact effectively with diverse customers
• Basic numeracy skills and experience using point-of-sale systems or similar retail technology
• Ability to work flexibly, including weekends and public holidays as required for retail operations
• A positive, proactive attitude with a commitment to delivering excellent customer service
• Reliability, punctuality, and the ability to work both independently and as part of a team
• Knowledge of telecommunications products and services is advantageous but not essential
• Ability to stand for extended periods and lift moderate weights

What we offer

DITO Telecommunity Corporation values our retail team members and offers a supportive working environment where your contributions are recognised. We provide competitive remuneration aligned with industry standards for contract positions. As a member of our team, you will have access to employee benefits appropriate to your contract status and the opportunity to develop your retail and customer service skills. We foster a collaborative culture where team members are encouraged to grow professionally and contribute ideas that enhance our store operations and customer experiences. We are committed to creating an inclusive workplace and welcome applications from all qualified candidates.

About us

DITO Telecommunity Corporation is a dynamic telecommunications company dedicated to providing innovative communication solutions to customers across the Philippines. As a growing player in the telecommunications industry, we are committed to delivering quality services, competitive pricing, and excellent customer support. Our mission is to bridge the digital divide and empower Filipinos with access to reliable telecommunications services. With a customer-centric approach and a focus on continuous improvement, DITO is establishing itself as a trusted telecommunications provider. We invest in our people and believe that our retail team members are essential ambassadors for the DITO brand, playing a key role in our continued success and expansion.

Apply now

If you are enthusiastic about delivering outstanding customer service and would like to be part of the DITO Telecommunity Corporation team, we encourage you to submit your application today. Please include your CV and a brief cover letter outlining your retail experience and why you are interested in this Store Specialist position. We look forward to hearing from you.