Store Supervisor

About the role

Samara Chocolates is seeking a Store Supervisor (SPV) with experience in the F&B industry who is ready to be directly involved in store operations. This is a hybrid role: performing Store Staff duties during shifts while being responsible for helping improve store performance and sales.

Key responsibilities

• Run store operations during shift
• Serve customers and ensure good customer experience
• Execute upselling, cross-selling, and product recommendations
• Ensure cleanliness, display, stock, cashier, and store SOP are running well
• Help increase traffic and repeat customers
• Supervise and direct Store Staff
• Create and monitor daily sales reports
• Execute store activities such as sampling, promotion, and mini activation

About you

• Minimum 2 years of experience in the F&B industry (required)
• Experience as Store Supervisor / Leader / Senior Staff (preferred)
• Understand F&B outlet operations and customer service
• Have sales and upselling capabilities
• Able to lead and direct a team
• Experienced in using POS systems and EDC machines
• Responsible, communicative, proactive, and have a sense of ownership
• Willing to work shifts, weekends, and public holidays
• Good English communication skills