Store Supervisor

About the role

Responsible for overseeing daily store operations during assigned shifts, ensuring efficient workflow, excellent customer service, and compliance with company policies and operational standards. The role supports the store manager by supervising store personnel, maintaining product quality, and ensuring the achievement of operational and sales objectives.

Key responsibilities

• Supervise the daily operations of the assigned store or shift to ensure smooth and efficient operations
• Lead, coach, and monitor the performance of store personnel to ensure productivity and compliance with company standards
• Ensure excellent customer service by addressing customer concerns and maintaining a positive dining experience
• Monitor sales, inventory, product quality, cleanliness and store presentation throughout the shift
• Ensure compliance with company policies, food safety, sanitation, and health and safety standards
• Coordinate with the store manager regarding manpower, inventory, maintenance, and operational requirements
• Prepare shift reports, monitor attendance and report operational issues or incidents to management
• Assist in training newly hired employees and support the implementation of operational improvements
• Perform other duties that may be assigned by the company and/or client

About you

• College graduate or at least 2 years of college education, degree in Business Administration, Hospitality Management, or related field
• 1-2 years supervisory experience
• Strong leadership and customer service
• Knowledge of restaurant operations
• Good communication
• Ability to work in fast paced environment
• Willing to work on shifting schedules, weekends, and holidays