Store Supervisor

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Refash
Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to "think like-new" for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to 'inspire the next generation of consumers to think secondhand first', Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

• Assist the Cluster Lead in managing REFASH offline stores assigned to you

• Responsible for the financial/sales performance for offline stores under your care

  • Drive offline sales efforts
  • Execute offline business strategies
  • Assist to prepare monthly sales report and analytics
  • Visual merchandising

• Ensure monthly inventory acquisition targets for online/offline are achieved

  • Work with the central team to manage stock levels and merchandise flow

• Ensure high service and operational standards at offline stores

  • Ensure operational processes and sales/service standard are adhered to at all times
  • Organise all store operations and allocate responsibilities to retail associates

• Hiring and scheduling of full-time and part-time retail associates

  • Conduct training for new hires on best practices and SOPs
  • Review and approve monthly timesheets and work schedules

• Sellers Management

  • Evaluate normal daily drop-offs
  • Evaluate Instant Cash Out drop-offs
  • Communicate offer amount
  • Resolve sellers dispute

• Any other ad-hoc tasks required by the Company.

Experience & Background

• Experience working in fashion retail
• Currently at Assistant Store Supervisor / Store Supervisor level in fashion retail, or a Senior Retail Associate ready to step up into a supervisory role.
• Proven track record of driving sales and optimizing store performance.

Skills & Competencies

• Strong analytical skills with the ability to interpret sales data and trends.
• Excellent stakeholder management and cross-functional collaboration abilities.
• Ability to manage multiple projects, including event planning and store launches.
• Problem-solving skills to address operational challenges and drive solutions.
• Strong communication and negotiation skills for lease and vendor management.
• Leadership and team motivation capabilities to support ARP well-being and performance.

Other Requirements

• Willingness to travel between store locations as needed.
• Flexibility to work during store openings, events, and peak business periods.
• Able to work at move between stores when required (Prangin Mall and upcoming Sunshine Central)

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