Store Supervisor

About the role
As a Tip Shop Supervisor, this is your opportunity to coordinate the daily operations of the Tip Shop while delivering a safe, efficient and welcoming customer experience. You will support store performance through retail operations, cash handling and volunteer supervision, while contributing to The Salvation Army's mission.

Reporting to the Community Liaison and Connections Worker, this is a 6-month max term, part-time role, offering 17.25 hours a week, based on site in Griffith, NSW.

How you will make an impact

• Oversee the day-to-day operations of the Tip Shop, ensuring a safe, clean and welcoming environment for customers and volunteers.
• Deliver exceptional customer service by responding to enquiries, resolving issues and supporting a positive shopping experience.
• Manage stock presentation, pricing and merchandising to maximise sales and maintain retail standards.
• Support cash handling and point-of-sale processes, including daily reconciliations and accurate record keeping.
• Supervise, train and coordinate volunteers, ensuring effective performance, engagement and compliance requirements.
• Promote workplace safety by maintaining safe work practices and reporting hazards, incidents and risks in line with policy.

What you will bring

• Demonstrated experience in retail and/or customer service.
• Experience in mentoring / training staff or ability to demonstrate capability to undertake.
• Proficient in POS systems, as well as a willingness to learn and utilise other systems
• Willingness to undertake a Nationally Coordinated Criminal History Check
• Driver's Licence
• Willingness and capacity to work weekend trading hours.
• A reasonable level of fitness in order to carry out the duties of this position

What we offer

• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions
Compensation is in accordance with General Retail Award Level 4

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, genderexpressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.