Store supervisor

JOB TITLE: Retail Supervisor

JOB TYPE: Casual

LOCATION: Gotcha Fresh Tea, Broadway Sydney

DESCRIPTION:

We are seeking an experienced and motivated Retail Supervisor to lead our in-store team at Gotcha Fresh Tea. This role is ideal for someone with strong leadership skills who is passionate about customer service, team development, and operational excellence. As a Supervisor, you will oversee daily store operations, drive sales, support and guide staff, and ensure the store consistently meets company standards. Working across a 7 day per week trade, must be available for evenings and weekends regularly.

MAIN DUTIES / RESPONSIBILITIES:

· Supervise daily store operations to ensure smooth, efficient service.

· Lead, train, and motivate team members to deliver exceptional customer experiences.

· Prepare and oversee the preparation of beverages, ensuring quality and consistency are maintained.

· Manage staff rosters, breaks, and shift coverage as required.

· Handle customer enquiries and complaints professionally and effectively.

· Ensure cleanliness, organization, and compliance with health and safety regulations.

· Oversee cash handling procedures and assist with opening and closing duties.

· Communicate with management regarding staff performance, customer feedback, and operational improvements.

REQUIREMENTS:

· Previous experience in a supervisory or leadership role within retail or hospitality (preferred).

· Strong leadership, communication, and interpersonal skills.

· Excellent organisational, problem-solving, and multitasking abilities.

· Ability to lead by example in a fast-paced environment.

· Availability to work flexible hours, including weekends and holidays.

· Education or certifications in hospitality or business management are advantageous.

BENEFITS:

· Opportunities for professional growth and career advancement within a growing company.
· Supportive and dynamic team environment.
· Staff discounts on store merchandise and drinks.

If you are passionate about leadership and delivering outstanding customer experiences, we encourage you to apply for the Retail Supervisor position at Gotcha Fresh Tea.

Join us in creating memorable moments for our customers while contributing to the continued success of our store. Please submit your resume and a cover letter outlining your suitability for this role.

Job Type: Full-time

Pay: $58,200.00 – $65,000.00 per year

Experience:

• Supervising: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person