Store Supervisor

Job Summary
The Store Supervisor is responsible for supporting the Store Manager in overseeing daily store operations, achieving sales targets, maintaining exceptional customer service, and ensuring that the luxury brand’s standards are consistently upheld. The role requires strong leadership, product knowledge, and a high level of professionalism in dealing with clients and team members.

Key Responsibilities

• Assist the Store Manager in managing the overall daily operations of the store.
• Supervise, motivate, and provide guidance to Sales Associates to achieve individual and store sales targets.
• Monitor daily sales performance, KPIs, and productivity, and provide regular feedback to the team.
• Deliver exceptional and personalized customer service aligned with luxury retail standards.
• Build and maintain strong relationships with VIP and high-value clients.
• Assist in handling client concerns, requests, and after-sales service professionally.
• Ensure proper implementation of visual merchandising guidelines and maintain the store’s premium appearance.
• Ensure that products are properly displayed, organized, secured, and maintained according to brand standards.
• Monitor inventory levels, stock movement, transfers, and replenishment.
• Assist with stock counts and inventory audits and ensure accuracy of inventory records.
• Ensure compliance with company policies, operational procedures, and loss-prevention guidelines.
• Assist in preparing daily, weekly, and monthly sales and operational reports.
• Support store opening and closing procedures, including cash handling and reconciliation when required.
• Train and coach new and existing team members on product knowledge, selling techniques, customer service, and brand standards.
• Act as the Store Manager in their absence and ensure smooth store operations.
• Coordinate with the Head Office and other departments regarding store operations, inventory, sales, and administrative concerns.
• Maintain a professional, polished, and customer-focused environment at all times.
• Perform other duties and responsibilities that may be assigned by management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related field is preferred.
• At least 1–2 years of experience in retail, preferably in luxury, premium, fashion, beauty, or lifestyle brands.
• Previous supervisory or team-lead experience is highly preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal skills.
• Strong leadership and people-management abilities.
• Good knowledge of retail operations, inventory management, and visual merchandising.
• Customer-oriented, professional, and detail-oriented.
• Well-groomed and able to represent a luxury brand with confidence and professionalism.
• Willing to work on weekends, holidays, and shifting schedules as required by the business.
• Ability to meet sales targets and work effectively in a fast-paced retail environment.

Pay: Php25,000.00 - Php30,000.00 per month

Work Location: In person