Store Supervisor

STORE SUPERVISOR

Company: Frostee Global Food Corporation

Location: Batangas City

Reports To: Area Manager

Job Overview

The Store Supervisor is responsible for overseeing the daily operations of the store to ensure efficient business performance, exceptional customer service, and compliance with company standards. This role leads, develops, and motivates the store team while maintaining operational excellence, product quality, inventory accuracy, and profitability.

Duties and Responsibilities

1. Team Leadership and Supervision

• Supervise, motivate, and lead the store team to achieve operational and sales objectives.
• Delegate tasks and monitor employee performance to ensure productivity and accountability.
• Train, coach, and develop new and existing team members.
• Ensure compliance with company policies, standard operating procedures (SOPs), food safety regulations, and customer service standards.
• Prepare work schedules and ensure adequate staffing during operating hours.

2. Store Operations

• Oversee the daily operations of the store to ensure smooth and efficient workflow.
• Ensure opening and closing procedures are completed accurately.
• Monitor equipment functionality and report maintenance concerns promptly.
• Maintain a safe, organized, and efficient working environment.

3. Product Quality and Food Safety

• Ensure all products are prepared, displayed, and served according to company standards.
• Monitor product freshness, quality, portion control, and presentation.
• Enforce food safety, sanitation, and hygiene procedures in compliance with company policies and government regulations.
• Conduct routine quality checks to maintain product consistency.

4. Customer Service and Satisfaction

• Ensure customers receive friendly, efficient, and professional service.
• Address customer concerns and complaints promptly and professionally.
• Promote a welcoming, clean, and customer-focused store environment.
• Monitor customer feedback and implement improvements when necessary.

5. Sales and Business Performance

• Support the achievement of daily, weekly, and monthly sales targets.
• Implement sales-building initiatives and promotional activities.
• Monitor store performance and recommend strategies to improve sales and profitability.
• Encourage upselling and suggestive selling among team members.

6. Cash Handling and Sales Reconciliation

• Supervise cash handling procedures and ensure compliance with company cash control policies.
• Perform end-of-day cash balancing and POS reconciliation.
• Verify that all sales transactions accurately match cash and electronic payments.
• Investigate and report any cash discrepancies immediately.

7. Inventory Management

• Monitor inventory levels of yogurt, toppings, packaging materials, and store supplies.
• Ensure timely ordering and replenishment of inventory.
• Conduct inventory counts and maintain accurate inventory records.
• Minimize product wastage, spoilage, and inventory variances.
• Coordinate with the Area Manager regarding inventory concerns and stock requirements.

8. Administrative and Financial Reporting

• Prepare and submit daily, weekly, and monthly operational reports.
• Maintain accurate records of sales, inventory, cash reconciliation, and store performance.
• Ensure all reports are submitted on time and in accordance with company requirements.

9. Compliance and Store Standards

• Ensure compliance with company policies, operational procedures, occupational health and safety standards, and government regulations.
• Maintain store cleanliness, organization, and visual presentation at all times.
• Ensure all employees comply with company grooming and uniform standards.

Qualifications

• Bachelor's Degree in Food, Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field.
• At least one (1) year of supervisory or leadership experience in a restaurant, café, retail, or quick-service restaurant (QSR) environment.
• Experience as a Team Leader, Shift Supervisor, or Operations Lead is an advantage.
• Strong leadership, communication, coaching, and problem-solving skills.
• Proficient in POS operations, cash handling, inventory management, and sales reporting.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Willing to work on shifting schedules, weekends, and holidays.

Benefits:

• Promotion to permanent employee

Work Location: In person